Customer Support jobs in United States

Senior Maximo Consultant

Location: UK (Hybrid/ Office)

Travel: 30% travel is expected within EMEA

Position Summary: The Senior Maximo Consultant joining our team will align with business and IT stakeholders to translate business issues and requirements into best practice processes, blueprint, and functional specifications. They will be instrumental in the delivery of client solutions, projects, and business initiatives, playing a key role in project success, customer support, and sales opportunities whilst also leading team to encourage collaboration and best practices.

• Act as Solution Team Leader on large projects

• Configure and customize client solutions applying in-depth knowledge of workflows, system configuration, best practice and customizations to develop technical solutions for customers

• Responsible for architecting, designing, documenting, and prototyping the associated technical solutions for the system configuration to be implemented

• Lead the facilitation/documentation of system design workshops, process reengineering workshops and the creation of project and system documentation including architecture, process maps, system requirements, data standards, and training materials

• Provide technical leadership throughout project lifecycles, including development, testing, deployment, and ongoing support.

• Collaborate with Project managers to assess progress, identify risks, and execute project delivery plans effectively.

• Lead workshops, convert functional requirements into technical specifications, and deliver software demonstrations to clients.

• Identify improvement areas in processes and procedures while tracking issues and advocating for end-user needs

• Business Sponsorship, supporting peers and project managers across the client project landscape

• Active participation, supporting the Business Development team, in preparing responses to client RFX’s

• Mentor, support and guide team members

• Bachelor’s degree in Engineering, IT, Computer Science, or relevant training and /or experience

• Appropriate professional software accreditations (e.g. IBM Maximo professional certifications)

• 5 + years experience in delivering projects in Maximo across multiple industries, showcasing expertise in managing high-value or long-term projects using diverse methodologies.

• 2+ years experience of leading or mentoring a team

• Highly experienced providing support to customers or end users

• Knowledge of Project Methodologies (E.g. Agile and Waterfall)

• Understanding and knowledge of databases (DB2, Oracle, MSSQL)

• Experienced with programming languages (e.g. Linux, Solaris, JavaScript, Python, SQL)

• Desirable: Agile DSDM Practitioner Certification

• A great Team and culture – please see our colleague video.

• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.

• An attractive salary and benefits package.

• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.

• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.

Cohesive ( cohesivesolutions.com ) is an independently operated division of Bentley Systems. We empower Asset excellence through data-driven innovation, transforming industries with advanced technologies and expert insights to maximize asset value and operational efficiency.

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

Equal Opportunity Employer/Minorities/Females/Veterans/Disabled