Customer Support - Payments Acceptance support and acceptance remediation, acceptance support [...]

Octopus Computer Associates; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global Card Payment Provider is seeking Customer Support specialists familiar with payments acceptance due to dynamic growth. Candidates should have project management experience and a background in acceptance remediation or POS terminal support. This remote role requires outstanding communication skills and the ability to resolve client issues effectively.

Qualifications

• Experience in acceptance management or remediation or support.
• Background in POS terminal support or merchant setup with acquirers.
• Ability to manage client communications and technical issues.

Responsibilities

• Act as a trusted point of contact on operational matters.
• Manage remediation activities to resolve issues and restore acceptance.
• Lead Quality of Acceptance activities to drive resolution of cases.
• Oversee technical communications with client teams.

Skills

Project management

Payments acceptance experience

Outstanding communication skills

Job description

Overview

support and acceptance remediation, acceptance support

12 month - 5 year contract – remote /London

UK remote

A blue-chip global Card Payment Provider is seeking Customer Support specialists with Payments acceptance experiencedue to dynamic growth.

To be successful in this role, you will possess Projectmanagementexperience in payment scheme
orFinancialServicesOperations

In this role you will look at why merchants are experiencing non – authorisation based acceptance issues and understand the cause of the problem ie. whether network issues, contract issues, working out root cause and putting a plan in place so that the merchants are having 100% acceptance rates.

Ideally your background will have experience from any of acceptance manager or in acceptance remediation or support, perhaps experience with POS terminal support. Or will have set up merchants working for acquirers or tech card acceptance

(payments support, acceptance manager, acceptance support, card schemes, payments operations)

You will possess outstanding communicationskills, with

Projectmanagementexperience in payment scheme
orFinancialServicesOperations

Responsibilities

• Day to day you will :
• Be a trustedpointofcontactforalloperationalmatters withkeyclientstakeholders(acquirersandmerchants)
• Projectmanageremediationactivitiestoensureissuesareresolvedandacceptanceacrossthe networkisrestored
• Programmanage anumberofQualityofAcceptanceactivitiescrossfunctionallytodriveresolutionofassignedcases
• Managetechnicalcommunicationswithclient’stechnicalteam,projectteam,customerservicesteamandseniorexecutives
• Proactivelyresolveclientbusiness&technicalproblems

Qualifications

• In this role, you will display :
• Latitudeforindependentjudgmentanddecision-makingwithindefinedguidelines
• Ability to gatherinformation, andput plans intoaction.
• Evidence of working dependently
• Track record of planning scheduling andarranging ownactivitiesinaccomplishingobjectives