Maps Reporting Specialist with ARABIC

Cognizant; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology services company seeks a Maps Reporting Specialist fluent in Arabic and English for a hybrid role in London. Responsibilities include delivering customer support for map services and analyzing map data. Ideal candidates should have 2+ years of technical support experience and be detail-oriented with good communication skills. Graduates are preferred.

Qualifications

• Must have good oral & written communication skills in English and Arabic.
• 2+ years technical support or other problem solving experience required.
• Graduation/15 years of education is the minimum qualification.

Responsibilities

• Deliver exceptional customer support for the maps service.
• Analyze and report map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.

Skills

Good oral & written communication skills

Fluent English

Fluent Arabic

Attention to detail

Technical support experience

Education

Graduation/15 years of education

Tools

Mac OS X

QGIS

Job description

Maps Reporting Specialist with ARABIC Language

Location – London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model – Hybrid.

We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with ARABIC Language!

Your responsibilities would include delivering exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and Arabic language.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate should have:

• 2+ years technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and Self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).