Maps Reporting Specialist with GERMAN

Cognizant; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading tech firm in London is seeking a Maps Reporting Specialist fluent in German. The role involves delivering customer support for map services, analyzing data for accuracy, and collaborating with a global team. Candidates should have technical support experience, strong communication skills in English and German, and a keen attention to detail. A hybrid work model is available.

Qualifications

• Must possess good oral & written communication skills.
• 2+ years of technical support or problem-solving experience required.
• Keen attention to detail with the ability to summarize information.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data to ensure precision and quality.
• Liaise with other support groups in Apple.

Skills

Fluent English

Fluent German

Customer service

Attention to detail

Technical support

Education

Graduation/15 years education

Tools

QGIS

Mac OS X experience

Job description

Overview

Maps Reporting Specialist with GERMAN Language

Location – London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model – Hybrid.

We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with GERMAN Language!

Responsibilities

• Deliver exceptional customer support for our maps service, analyze and report map data to ensure precision and quality, and collaborate with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and the German language.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment.
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate should have

• 2+ years technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).