Customer Success jobs in United Kingdom

About Us

At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform.

We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience.

Backed by a world-class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact.

We’re looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific.

The Role

As a Strategic Account Director at Plentific, you will serve as a trusted strategic partner to our clients, ensuring they derive maximum value from our solutions and achieve measurable outcomes. You will oversee the end-to-end client journey, from onboarding and adoption to value realisation and continued growth.

You will be responsible for cultivating senior stakeholder relationships, engaging with key decision-makers to gain a deep understanding of their operational challenges and strategic goals. Using tailored recommendations and data-driven insights, you will support clients in optimising their use of Plentific’s platform.

Proactively managing customer health, you will identify and mitigate risks, while fostering long-term relationships based on trust, collaboration, and shared success. In addition to driving retention, you will introduce new features, identify and lead upsell and cross-sell opportunities, and champion full product adoption to further enhance client outcomes.

Responsibilities

• Develop deep expertise in Plentific’s products, services, and the property sector to deliver strategic, value-driven guidance to clients.
• Establish and maintain trusted, long-term relationships with stakeholders at all levels, including senior executives.
• Continuously monitor customer health, proactively identifying and resolving risks, blockers, or adoption challenges.
• Create and maintain comprehensive account plans, ensuring internal systems are regularly updated to reflect retention and growth strategies.
• Identify, qualify, and secure upsell and cross-sell opportunities to expand customer value and deepen engagement.
• Lead contract renewals and manage commercial negotiations, collaborating with internal teams as required.
• Communicate clearly and effectively, adapting messaging to suit executive, operational, and technical audiences.
• Document and report on value delivered through key performance indicators and impact reports, demonstrating clear return on investment.
• Work closely with product, commercial, and support teams to ensure a seamless and cohesive customer experience.

Skills

• Strong relationship management capabilities, with confidence in engaging senior and executive-level stakeholders.
• Excellent problem-solving and critical thinking skills, complemented by a proactive, solutions-oriented approach.
• Proven ability to manage multiple accounts simultaneously, prioritise tasks effectively, and work both independently and as part of a team.
• A data-driven mindset with the ability to articulate and evidence value and outcomes to customers.
• Exceptional planning, communication, and organisational skills.
• A genuine interest in property technology, with the ability to translate complex technical solutions into clear, customer-focused value.

Experience and Qualifications

• Demonstrated experience in customer success, account management, or a related client-facing role within the SaaS industry, preferably in the housing sector.
• Demonstrated success in managing and growing strategic enterprise accounts, with a proven ability to drive client retention, upsell/cross-sell initiatives, and renewal processes.
• Proven ability to build and maintain trusted relationships with senior executives and C-suite stakeholders, particularly in complex or regulated industries.
• Experience using CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot) to manage accounts, track engagement, and document value delivery.
• Comfortable working in a fast-paced, scale-up environment, with the agility to adapt to evolving priorities and client needs.
• Familiarity with data analytics and reporting tools, with the ability to interpret and present business impact through KPIs and ROI metrics.
• Excellent communication, negotiation, and interpersonal skills, with a focus on delivering measurable customer outcomes.

Benefits

As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:

• A competitive compensation package
• 25 days annual holiday
• Flexible working environment including the option to work abroad
• Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
• Enhanced parental leave
• Life insurance (4x salary)
• Employee assistance program
• Company volunteering day and charity salary sacrifice scheme
• Learning management system powered by Udemy
• Referral bonus and charity donation if someone you introduce joins the company
• Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
• Pension scheme
• Work abroad scheme
• Company-sponsored lunches, dinners and social gatherings
• Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.