Customer Success jobs in United Kingdom

Datarails is the financial planning and analysis platform that automates data consolidation, reporting, and planning while enabling finance teams to continue using their own Excel spreadsheets and financial models. Datarails integrates with the most popular accounting software, ERPs and CRMs so all your data can be consolidated. Reduce risk, make informed decisions, and ensure stakeholders have the most reliable data at their fingertips. Transform your Excel into a lean, mean, FP&A machine!

As a Customer Success Manager, you will be advising finance professionals from middle management through the C-suite, customizing their Datarails platform, and training them on product updates.

If you're looking for a fantastic opportunity to join a growing startup in a role with massive impact, we would love to meet you!

This position is 100% remote-based anywhere in the UK. No sponsorship or relocation assistance is available.

• Understand current client situations, helping simplify models and existing data.
• Create a detailed business analysis, outlining problems, opportunities and solutions for our customers by successful advising on: Budgeting and forecasting, planning and monitoring, financial modeling, standard reporting and more.
• Manage, interpret, and validate all data that is produced by the customer, maintaining the focus on improving the quality of customer care.
• Provide recommendations for possible process changes to help optimize current procedures in support of maximizing outcomes.
• Build long term strategic relationships with customers, gather requirements, and follow through with necessary financial reporting support.

• 2+ years of experience in customer success, consulting, or similar customer-facing role, and a finance or accounting background.
• Deep knowledge and solid experience in advanced Excel functions (formulas, Vlookup, Pivot Table, Power Query and complex models)
• Strong communication and relationship-building skills - this role involves creating and managing business relationships with CFOs, VPs and Directors of Finance, and other customers from leading US companies, requiring the ability to engage in professional conversations, manage expectations, and guide customers to a positive outcome.
• Comfortable with upselling and renewal conversations.
• Bachelor's degree or equivalent experience.

• Competitive compensation, ongoing recognition, and, most importantly, a chance to learn, contribute, and develop your skills.
• A supportive, agile, and creative work environment with brilliant colleagues!
• Private medical and dental insurance through BUPA
• Pension scheme with salary sacrifice OR net pay options with 3% employer pension contribution
• 20 days of PTO + 8 paid company holidays + 7 days of company-provided sick leave

We want to make sure everyone has an equal chance to participate and make a difference. Datarails is an equal-opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.