Strategic Client Success Manager - Fintech SaaS

Tink; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A financial technology company is seeking a Customer Success Manager to engage with clients in the United Kingdom. The role involves managing client relationships, providing expert guidance on platform features, and driving user adoption. The ideal candidate has over 7 years of experience in customer success, strong technical knowledge of payment processing, and excellent communication skills. This hybrid position offers a unique opportunity to contribute to customer satisfaction and success.

Qualifications

• Minimum 7 years’ experience in customer success, consulting, or technical account management.
• Strong technical understanding of payment card processing and core banking systems.
• Experience in programme management and client training.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Provide expert guidance on platform features and card payment processing.
• Develop and execute strategies to drive user adoption and retention.

Skills

Customer success

Technical account management

Stakeholder management

Problem-solving

Analytical mindset

Communication skills

Education

Bachelor’s degree in business, Computer Science, or a related field

Job description

A financial technology company is seeking a Customer Success Manager to engage with clients in the United Kingdom. The role involves managing client relationships, providing expert guidance on platform features, and driving user adoption. The ideal candidate has over 7 years of experience in customer success, strong technical knowledge of payment processing, and excellent communication skills. This hybrid position offers a unique opportunity to contribute to customer satisfaction and success.