Customer Service Representative jobs in United Kingdom

About Barhale. Barhale is a business founded on family values, established by our Chairman, Dennis Curran in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services across sectors including Water, Transport, Built environment and Energy. We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985. Our direct delivery model is at the core of everything we do as we believe that people are our greatest asset. We robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide. We possess a range of specialist skills to support our civil engineering and infrastructure activities including Tunnelling, MEICA, Temporary and permanent design, Steel-fabrication, Signs (design and fabrication), Health & safety equipment and products including PPE.

Company Website: https://www.barhale.co.uk/

Company Showcase Video: https://www.youtube.com/watch?v=XFqsoclCUZA

Commercial Manager

• Management of Commercial Team: Provide assistance, support and guidance on all commercial issues within the projects and ensure that commercial staff attain their maximum potential. Develop and expand the commercial knowledge of the commercial team. Review all commercial plans to deliver maximum margin. Provide contractual advice during the tendering process. Identify improvements to commercial procedures. Manage the monthly commercial audit process. Manage mediation/adjudication claims. Ensure the subcontract process is administered correctly to protect the Company.
• Reporting: Complete monthly review of contract results and performance. Carry out cashflow and Work in Progress reporting. Manage CVRs on a monthly basis to satisfy the requirements of the Business Unit/Company and provide any other reports which may be required. Ensure compliance with corporate governance. Manage and review cost to complete forecasts.
• Valuation and cash collection: Ensure all valuations are submitted on time. Maximise monthly valuations. Ensure timely collection of cash. Deal with claims preparation, final account negotiation and settlement. Manage the compensation event process including timely submission with cost information.
• Audit and governance: Ensure full compliance with Company commercial procedures and corporate governance requirements. Carry out audits on regional contracts.
• Key measures and targets: Cash Collection/Work in Progress reports, Contract Margin/Management of business risks, Timely final accounting to maximise margin.
• Key relationships: Regional Managers, Commercial Director, Finance Director, Commercial Team.

• Essential: Management of a team of quantity surveyors, costing staff and project planners. Degree qualified, or equivalent. Experience of development and implementation of procedures. Civil engineering works experience, including utilities. Knowledge of a wide range of contract conditions. Strong contractual experience. Excellent IT skills and knowledge of relevant software. Ability to solve problems efficiently. Excellent interpersonal and networking skills, with the ability to communicate effectively with all levels of personnel. Ability to effectively prioritise a busy workload and meet project deadlines.
• Desirable: Member of relevant professional body, or working towards.

Caring and investing in you. Our values have been embedded at Barhale for over 40 years and they are our guiding principle regarding how we care and invest in people. As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. From the moment you join us, your wellbeing and career aspirations will be supported by:

• Competitive salary
• Company Pension
• Life Assurance
• Private Medical
• 25 days annual leave in addition to 8 public bank holidays and loyalty days
• 8 hours volunteering
• Employee Assistance Programme to support your mental, physiological and financial wellbeing
• Flexible benefits via salary sacrifice
• Company car/green car scheme/car allowance/Van (dependent on position)
• Leadership & management training and coaching
• Regular line management engagement and appraisal to support your career progression
• Development supported by internal and externally delivered training
• Continuous service awards