Dual Site Sales Manager

Flow Sports Personnel Ltd; Etwall CP; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure operator in the UK is seeking a Sales Membership Manager to oversee operations in Derbyshire. You will lead a team, focusing on membership growth and customer service excellence. The ideal candidate has experience in sales management and strong communication skills. This role offers the opportunity to manage a busy team and drive performance.

Qualifications

• Experience in Membership management, Sales manager, or consultancy background.
• Excellent communication skills to liaise with external and internal customers/staff.
• Proven ability to motivate and drive a sales team to success.

Responsibilities

• Provide line manager support to Membership Advisors to maximise opportunities.
• Monitor team performance and support in line with spirit values.
• Convert users to members and ensure customer service excellence.

Skills

Sales management

Team leadership

Customer service

Communication

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Membership Manager to oversee 2 Centre operations based in Derbyshire. Leading a busy team you will take an active lead in the growth of membership across both centres.

Responsibilities

• Provide a line manager role supporting the Membership Advisors to maximise opportunities, working to set KPIs and targets.
• Meet with the team regularly to monitor performance and ensure support in line with spirit values.
• Manage the team with the philosophy that "everyone's a member", focusing on converting users to members.
• Develop a high level of customer service and ensure excellence at all times.
• Empower the team to become subject matter experts with strong product knowledge of the facilities and customer needs.
• Ensure administration and systems are kept up to date and compliant.

Qualifications / Background

• Experience in Membership management, Sales manager, or consultancy background.
• Excellent communication skills to liaise with external and internal customers/staff.
• Proven ability to motivate and drive a sales team to success and to get the best out of the team.