Customer Service Representative jobs in United States

Job Description

Gap Personnel (operating as an employment business) are recruiting for our client based in Wolverhampton for a Sales & Customer Service Specialist on a permanent basis.

We’re on the hunt for a dynamic, high-energy, and results-driven Sales & Customer Service Specialist to join our client! If you have a flair for internal sales and enjoy building relationships with customers this is the role for you.

Hours:

Monday - Friday 9am - 5:30pm

Salary:

£25,500 starting salary + commission
£27,500 after a successful 6 month probation

Description and key responsibilities as a Sales & Customer Service Specialist:

• Processing orders via telephone, fax and email onto a bespoke CRM system.
• Processing inbound queries via both telephone and email quickly and in a professional manner.
• Support the retention and growth of the customer base by continually liaising with current customers and prospecting for new customers via own initiative or using our call list system.
• Regularly updating the customer database to ensure that all details are up to date and accurate.
• Advising customers of available products and offering alternatives that best fit their needs.
• Form meaningful customer relationships through conversations where you identify, understand and meet their needs, providing access to specialist advice where required.
• Liaising with warehouse and distribution to ensure orders arrive on time.
• Log customer issues as well as responding to and solving customer problems / queries / complaints.
• General administrative duties.
• Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably asked.

Qualifications and skills required as a Sales & Customer Service Specialist:

• You’ll need to be a highly organised, confident and articulate individual who can work effectively under pressure.
• Experience in sales.
• Good time management skills and able to prioritise your workload.
• The ability to work well within a team across a range of people and recognise opportunities to secure increased business on behalf of the Company.
• Proficiency with MS Office applications.
• The ability to use own initiative.
• Excellent interpersonal skills including first class written and spoken English.
• Work accurately with attention to detail.
• Self-motivated and passionate.
• Enthusiastic and an effective team member.
• Excellent investigative and problem solving skills.

What we give you:

• Continuous recruitment support
• Guidance on CV and interview skills

If you are interested in applying for this vacancy of Sales & Customer Service Specialist please apply NOW!