Customer Advisor

Boots Opticians; Derry/Londonderry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent optician chain is seeking a Customer Advisor in Northern Ireland. The successful candidate will assist customers with product selection, operate tills, and maintain store presentation. Essential skills include effective communication and the ability to work in a fast-paced environment. This role offers £12.40 hourly and various benefits, including employee discounts and training opportunities.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay

Flexible benefits scheme

24/7 counselling support

Qualifications

• Willing to work in a fast-paced environment.
• Ability to understand customer needs and provide appropriate solutions.
• Pride in representing the company.

Responsibilities

• Assist customers with product selection and inquiries.
• Maintain a clean and presentable store environment.
• Operate tills and manage transaction processes.

Skills

Listening and effective communication

Team collaboration

Customer service

Job description

Customer Advisor

The hourly rate for this role is £12.40 and up to £14.13 across selected locations in London. The rate increases after 6 months in role.

About the role

You will work onsite and report to the Assistant or Store Manager. Your responsibilities may include operating tills, advising customers, and working in the back shop. You will also:

• Help customers and put them at ease by listening, answering questions, and giving great advice on product selection.
• Promote in-store offers and schemes to better inform customers.
• Ensure products are displayed correctly on the shop floor, maintain a great service at the tills, and help with stock in the rooms.
• Collaborate with teammates to keep the store clean and presentable.
• Receive award‑winning training accredited by the Institute of Customer Service.

What you’ll need to have

Essential skills or experience:

• Full training will be provided; we’re looking for people who excel in a varied, fast‑paced environment.
• Communicate and listen effectively.
• Work well as part of a team and promote a collaborative dynamic.
• Understand that even small actions have a significant impact on customer interactions.
• Take pride in representing Boots and help customers find the best products.

It would be great if you also have

• Experience providing customer care and delivering great customer service (not essential).

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity, paternity, and adoption leave pay and a gift card for any expecting or adopting a child.
• Flexible benefits scheme
• Free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, salary estimates on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster an inclusive environment where everyone feels valued and can reach their full potential. We are proud to be an equal‑opportunity employer, passionate about diversity and providing a positive, inclusive working environment for all.

What's next?

If your application is successful, you will be invited to an in‑store interview within the next 14 days. The role is advertised as full‑time, but we are open to discussing part‑time and job share options. If you require additional support during the application or interview process, we can provide reasonable adjustments.