Customer Service Advisor

NHS Professionals; Croydon; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare staffing organization in Croydon is seeking a Customer Service Advisor to help support healthcare professionals with shift bookings and inquiries. Ideal candidates will have a strong customer service background, alongside the ability to manage conflicting priorities and excel in communication. This role offers generous benefits, including annual leave and employee discounts.

Benefits

Generous annual leave allowance

Employee Discount Schemes

Life Assurance

Qualifications

• Strong working relationships and ability to prioritise tasks.
• Experience in customer service where delighting customers is crucial.
• Ability to handle high volume customer enquiries.

Responsibilities

• Receive and respond to queries from workers regarding shift booking.
• Establish strong working relationships with hiring and bank staff communities.
• Proactively address and resolve service issues.

Skills

Customer service experience

Strong working relationships

Administration experience

Ability to manage conflicting priorities

Effective communication

Proactive troubleshooting

Time management

Job description

About The Role

If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.

Join us and you’ll be part of a customer‑focussed community, receiving first‑class training, and exceptional career development opportunities, within a culture truly driven by care.

We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor).

Location: Croydon

Full‑Time Hours per Week

In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on‑site team is to facilitate filling bank shifts whilst ensuring the workers’ requirements are also met or exceeded. Every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.

About The Candidate

The aim of the on‑site team is to facilitate filling bank shifts whilst ensuring the workers’ requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro‑active tasks to pre‑empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.

We are looking for candidates with:

• Strong working relationships and ability to prioritise tasks.
• Customer service experience in an environment where delighting the customer is the core focus.
• Administration experience.
• Ability to deal with high volume internal and external customer enquiries and conflicting priorities.
• Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range of customers.
• Proactive approach to relationships and trouble‑shooting.
• Ability to manage time and workload effectively.
• Prioritising conflicting workloads.

Benefits

• Generous annual leave allowance – days per year, plus bank holidays.
• Annual Leave – we offer a whopping days Annual Leave allowance plus Bank Holidays and the option to buy extra days.
• Employee Discount Schemes – access to the Blue Light Card and other discount platforms.
• Star of the Month – award with a £ worth of shopping vouchers.
• Pension – contribution up to % towards your pension.
• Life Assurance.
• Group Income Protection.
• Wellbeing Programme.
• Employee Assistance Programme.
• Employee Engagement & discounts platform.

About Us

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet short, medium and long‑term needs. We are owned by the Department of Health and Social Care and reinvest any surplus directly back into the NHS. We are proud to be the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute, a testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.