Customer Service Representative jobs in Canadá

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About the business :

At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. Independent Commodity Intelligence Services | ICIS

About the team :

Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all we're creative problem solvers with an entrepreneurial spirit.

About the role :

We are seeking a highly experienced Key Account Manager (Northern Europe) who possesses a demonstrated ability to lead and drive substantial revenue growth within high-value accounts. This pivotal role requires a strategic thinker and relationship builder who can engage with C-suite executives and other senior stakeholders to deliver exceptional value.

Key Responsibilities

• Strategic Leadership: Drive the strategic direction and growth of strategic accounts, ensuring accountability for achieving ambitious sales targets and maintaining robust client relationships.

• Business Development: Identify and cultivate new business opportunities within existing accounts, leveraging a consultative approach to deepen partnerships and drive double and triple-digit growth.

• Executive Engagement: Build and maintain relationships at the highest levels within client organizations, acting as a trusted advisor and thought leader.

• Market Insight: Stay ahead of industry trends and customer needs, providing valuable insights that influence client strategies and enhance their decision-making processes.

• High-Impact Engagement: Maintain a proactive presence through tailored communication strategies, including in-person visits, to ensure high-quality engagement with senior clients.

• CRM Mastery: Utilize Salesforce.com to effectively manage client interactions, track engagement, and analyse data for strategic decision-making.

• Cross-Functional Collaboration: Lead collaboration across global teams to align services and support client needs, driving organizational synergy .

Desired Attributes

• Visionary Thinking: Ability to foresee market trends and adapt strategies to position ICIS as a leader in the industry.

• Client-Centric Mindset: Passionate about delivering exceptional customer experiences and cultivating long-term partnerships.

• Exceptional Communicator: Superior verbal and written communication skills, with the ability to influence and engage at all organizational levels.

• Resilient Leader: Adaptable and effective under pressure, thriving in a dynamic, fast-paced environment.

• Proactive Problem Solver: Creative and entrepreneurial approach to overcoming challenges and delivering innovative solutions.

• Networking Savvy: Proven ability to build and nurture relationships both internally and externally, fostering collaboration.

Qualifications

• Bachelor's degree preferred; significant industry experience will be considered.

• Extensive experience in a consultative sales role, preferably in license-based subscription services.

• Proven experience managing complex sales cycles with high-value clients, achieving annual revenue targets of $4 million or more.

• Fluency in English is essential. A ny additional lang uages from Central and Northern Europe will be a bonus.

What We Offer

• Professional Development: Access to exclusive training and mentorship programs aimed at enhancing your skills and market expertise .

• Commitment to Diversity: We celebrate and promote a diverse workforce as a key driver of innovation and business success.

• Community Impact: Opportunities to engage in meaningful community initiatives, focusing on education and development for disadvantaged youth.

• Wellness Support: Comprehensive health and wellness programs designed to support your overall wellbeing.

• Global Exposure: Opportunities for international travel and collaboration with a diverse team of over 800 professionals worldwide.

Join us at ICIS and be part of a team that shapes the future of market intelligence. Apply now to make a significant impact in a vibrant, energetic environment!

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