Sustainability Account Executive - Customer Success

K H R Recruitment Specialists; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading European manufacturer is seeking a dedicated Account Executive to manage customer enquiries and orders in Maidstone. The successful candidate will be responsible for ensuring an efficient service while identifying new sales opportunities. Candidates should have experience in sales support or customer service, be proficient with CRM/ERP systems, and demonstrate excellent communication skills. Benefits include a 10% annual bonus, 25 days holiday, and a company pension scheme.

Benefits

Annual 10% bonus

25 days holiday plus bank holidays

Wellbeing days or membership

Company pension scheme

Excellent working hours

Qualifications

• Proven experience in a sales support or customer service role.
• Ability to prioritise tasks in a fast-paced environment.
• Team player with strong organisational skills.

Responsibilities

• Serve as the main contact for all customer enquiries by phone and email.
• Process customer orders accurately using the company's ERP system.
• Collaborate with internal teams to ensure on-time deliveries.

Skills

Excellent written and verbal communication skills

Attention to detail

Proficiency in CRM/ERP systems

Proficiency in Microsoft Office, especially Excel

Proactive and solution-focused approach

Strong organisational skills

Tools

CRM systems

ERP systems

Microsoft Excel

Job description

A leading European manufacturer is seeking a dedicated Account Executive to manage customer enquiries and orders in Maidstone. The successful candidate will be responsible for ensuring an efficient service while identifying new sales opportunities. Candidates should have experience in sales support or customer service, be proficient with CRM/ERP systems, and demonstrate excellent communication skills. Benefits include a 10% annual bonus, 25 days holiday, and a company pension scheme.