Customer Service Manager jobs in United Kingdom
Client Relationship Manager
Get Staffed Online Recruitment Limited
Customer Service Assistant
East of England Cooperative
Christmas Customer Advisor
Boots
Discover more opportunities than anywhere else. Find more jobs nowCustomer Service Advisor
ATG Entertainment
Customer Service Representative (German and French speaking)
BioLegend, Inc.
Customer Service Advisor
New Appointments Group Ltd
Connect with headhunters to apply for similar jobsCustomer Service Representative
Metro Bank Plc
Christmas Customer Advisor
Boots
Customer Service Advisor
Sainsbury’s Group
Customer Service Advisor
SF Recruitment
Customer Service Representative
Talented People
Customer Service Advisor
Sunbelt Rentals UK & Ireland
Customer Service Representative
William Hill
Christmas Customer Advisor - Zone A
Boots Opticians
Aircraft Maintenance Customer Representative
JMC Aviation
Customer Service Advisor
Turner and voce
Customer Service Assistant
Wickes
Customer Services Associate
Job summary
A leading logistics company in Newbridge is seeking a Customer Services Associate to provide enhanced customer services and operational support. The role involves monitoring shipments, liaising with customers, and ensuring timely service. Candidates must be fluent in both German and English and possess excellent communication and problem-solving skills. This is a permanent position offering a full-time work schedule with flexibility required.
Qualifications
- Fluent in English and German is an essential requirement for this role.
- Good working knowledge of Microsoft Suite including Excel, Word, and Outlook.
- Excellent problem-solving and prioritization skills.
Responsibilities
- Monitor all shipments daily to ensure timely collection and delivery.
- Liaise with customers and relevant departments to meet customer requirements.
- Assist patients in collection and keep them informed throughout the process.
Skills
Customer Services Associate - Edinburgh, EH28 8PW
Location: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW
Work Schedule: 40 hours per week, days and times to be advised. Flexibility is required to suit the needs of the business.
Please note: fluency in German and English is an essential requirement for this role.
To provide an enhanced level of customer services and operational support. Customer Service Agents will deal with shipment specific and other service related issues.
- To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
- Working with customers, internal and external, on a daily basis with the aim of developing an excellent working relationship.
- Liaise with all relevant departments within the Global and Domestic Marken and UPS networks to ensure that all customer requirements are met.
- Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently, thus meeting desired turn around times.
- Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
- Booking and processing booking requests within Marken internal database, generating and verifying shipping documentation where applicable.
- Preparing, verifying, and distributing country specific project documentation.
- Entering clinical trial sites into Marken internal database where necessary.
- Attending customer meetings and teleconferences, when required.
- Fluent in English and German is an essential requirement for this role.
- Good working knowledge of Microsoft Suite, Excel, Word, Outlook, Teams, PowerPoint.
- Thorough understanding of Aviation/Arline Networks.
- Excellent communication skills with the ability to influence others.
- Excellent problem solving and prioritization skills.
- Team player mentality with the ability to work on own initiative.
- Flexibility in working hours required. Weekend coverage required in Customer Services in some cases.
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.