Customer Service Advisor

ATG Entertainment; Sunderland; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading entertainment company based in Sunderland is seeking Customer Service Advisors for full-time positions on fixed-term contracts. You will deliver exceptional customer service, working within a vibrant team in a fast-paced environment. The role involves varied tasks and shifts across a 7-day week. Ideal candidates should possess excellent communication skills and a passion for customer care.

Qualifications

• Excellent customer service skills are essential.
• Strong communication skills required.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide top-tier customer service and care.
• Assist customers with inquiries during operational hours.
• Collaborate with the customer service team to meet targets.

Skills

Customer service excellence

Communication skills

Ability to work in a team

Job description

Customer Service Advisors - 3 months Fixed Term Contracts

6 x Full Time Positions - 40hrs per week £25,396.80 p.a

Positions will be working over a 7 day 6 weekly rotational shift pattern and there will be a mixture of rota days off and weekend working. The hours of operation are between 8.45am - 8pm Mon to Sat, then 10.45am - 8.00pm Sun with shifts set a week in advance. Overtime is offered as and when required

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.

As part of our Contact Centre Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, with an ever-changing programme of events.

Reporting to the Customer Service Team