Customer Service Advisor

New Appointments Group Ltd; Richborough; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leisure and wellness operation in Richborough is seeking a part-time Customer Service Advisor to manage customer queries, bookings, and membership administration. The ideal candidate is confident on the phone, has previous customer service experience, and is able to adapt to a flexible shift pattern. The role includes free leisure membership and professional development opportunities.

Benefits

Free leisure membership

Generous friends and family discounts

Discounted spa treatments

Childcare discounts

Professional development opportunities

Employer pension contribution

Cashback rewards

Qualifications

• Candidates must be able to drive and travel between sites.
• Strong attention to detail is essential.
• Flexibility to work a rotating shift pattern, including evenings.

Responsibilities

• Manage customer queries, bookings, and administration.
• Log and resolve customer enquiries.
• Update and maintain the internal customer booking system.

Skills

Previous customer service or sales experience

Confidence using CRM systems

Strong organisational skills

Ability to work independently

Flexibility to work shift patterns

Tools

CRM systems

Job description

Part-Time Customer Service Advisor

Salary: Up to £12.38 per hour
Location: Main base: Discovery Park. Weekend shifts: Margate location to avoid lone working
Hours: 24 hours per week (4 days), flexible shift pattern

We’re looking for a proactive and customer focused Customer Service Advisor to join a busy leisure and wellness operation. This part time role will give you the chance to be part of a supportive team, working with a variety of facilities and supporting members across multiple locations. The role is ideal for someone who is confident on the phone, enjoys building rapport with customers, and is comfortable learning and improving internal systems.
Candidates must be able to drive and travel between sites as required.

Duties

• You’ll be the first point of contact for customers, managing queries, bookings, and membership administration
• Answering calls and emails promptly
• Logging, resolving, or escalating customer enquiries ("tickets")
• Updating and maintaining the internal customer booking system
• Supporting membership retention and cancellations
• Assisting with promotions, sales, and member renewals
• You will also act as a systems champion, supporting colleagues with CRM usage, suggesting process improvements, and helping to make day-to‑day operations more efficient.

Requirements

• Previous customer service or sales experience
• Confidence using CRM systems (Gladstone experience preferred, but not essential)
• Strong organisational skills and attention to detail
• Ability to work independently and proactively identify process improvements
• Flexible and able to work a shift pattern that includes evenings and weekends
• Shift pattern: three‑week rotation including early shifts, late shifts, and a weekend every third week
• Candidates must be able to drive and travel between sites as required

Benefits

• Free leisure membership
• Generous friends and family discounts
• Discounted spa treatments
• Childcare discounts
• Professional development opportunities
• Holiday purchase scheme & volunteering leave
• Employer pension contribution and company sick pay
• Employee assistance programme
• Cashback rewards

Successful candidates will be subject to a DBS check and we can only consider applications from candidates who have the right to work in the UK.

To apply

Email: [e-mail]

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.