Tesco Shift Leader - Days - Forester Park

Tesco; Stevenage; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK supermarket chain in Stevenage is looking for a Shift Leader. This role involves coordinating the store team to ensure a smooth shopping experience and supporting colleagues in daily operations. The ideal candidate should have strong leadership skills, be enthusiastic about customer service, and be available for flexible working hours. Competitive pay starts at £14.76 per hour, with additional benefits provided.

Benefits

20 days holiday plus personal day

Flexible working options

Colleague Clubcard benefits

Free wellbeing resources

Life cover and pension contributions

Qualifications

• Must be 18 or over to apply.
• Ability to lead in the absence of the Store Manager.
• Willingness to engage in customer service.

Responsibilities

• Coordinate the store team to provide excellent customer service.
• Support colleagues in daily tasks.
• Manage store opening and closing.

Skills

Customer service

Team leadership

Communication skills

Problem-solving

Job description

Overview

Tesco UK • Stevenage • Permanent • Apply by 03-Nov-2025

Availability Window: Days and times when shifts are preferred: Sun 14:00–22:00, Mon 05:30–14:00, Tue 14:00–22:00, Fri 16:00–20:00, Sat 14:00–22:00. The table shows the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times and provide 3 weeks’ notice of shifts. We are open to flexibility if your availability is close to the advertised times.

Pay: Our Shift Leader rate starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.

Hours: It is Tesco policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you would like to work fewer hours (to a minimum of 12), we have opportunities for this too.

Responsibilities

• Coordinate the store team to deliver a smooth, customer-focused shopping experience
• Support colleagues to deliver daily priorities and ensure breaks are taken
• Open and close the store, manage duty cover, and make safety-based decisions
• Be the go-to person for colleagues when the manager is absent
• Keep the store clean, tidy, and well-presented
• Support managers with seasonal, community and charity events
• Contribute to a positive team atmosphere and inclusive culture
• Provide excellent customer service by listening to customers and addressing needs
• Keep colleagues informed about communications, changes, or updates
• Monitor store performance and assist with actions to improve operations
• Lead from the front and set a strong example for the team

Age requirement: You need to be 18 or over to apply for this role.

What is in it for you

• Variety in a fast-paced retail environment with flexible hours
• Development opportunities and access to training to help you progress your career
• Inclusive environment where everyone is welcome
• Your voice matters and ideas are welcomed
• Wellbeing support and resources
• Competitive benefits including life cover and a contributory pension
• Discounts and shares options, cycle to work schemes and more
• Uniform provided and policies to support you through life's moments
• Access to colleague networks for diverse backgrounds

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Colleague Clubcard benefits with family sharing options
• Free wellbeing resources for mind, body and life
• Life cover and pension with employer contributions
• Additional benefits to suit you including discounts, shares, and cycle to work
• Uniform and supportive policies
• Access to colleague networks and information about benefits

Candidate requirements

• Be a great role model with thoughtful customer service
• Build strong, inclusive relationships with colleagues
• Clear communication and ability to keep the team informed
• Willingness to lead in the absence of the Store Manager
• Ability to make good decisions and adapt to change
• Motivation to inspire the team to exceed expectations
• Curiosity to find ways to serve customers, communities, and the planet

About us

Our vision is to be every customer's favourite way to shop. Our core purpose is: "Serving our customers, communities and planet a little better every day." We strive to act as a responsible, sustainable business for all stakeholders and the communities we serve.

We value diversity, equity and inclusion and want everyone to feel represented and able to be themselves at work. We welcome flexible working discussions and support throughout the application process.

We are an inclusive recruitment process and can provide accessibility support on request. For information about accessibility, please contact us.

Note: Tesco will recruit individuals who meet age requirements for the role. We may close roles early if there are high volumes of applicants. Feedback is provided to those who attend interviews. For more information about us, visit www.tescoplc.com