Floor Manager - Manchester (New Opening)

Soho House; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent hospitality group in Manchester is seeking a Floor Manager to oversee the food and beverage operation, ensuring excellent service and member satisfaction. The ideal candidate will have 1-2 years of management experience in hospitality, strong interpersonal skills, and a passion for enhancing guest experiences. This role offers weekly pay, team meals, and a range of benefits including health plans and continuous training.

Benefits

Weekly pay

Team meals on shift

50% team discount on Food & Drink

Health Cash Plan

Birthday day off

Qualifications

• 1-2 years' experience in a busy hospitality venue within a management capacity.
• Innovator and influencer with experience managing F&B operations.
• Personal license holder; SIA knowledge and understanding.

Responsibilities

• Partner with the General Manager to enhance service standards.
• Lead staff training on product awareness.
• Collaborate interdepartmentally for member and guest experiences.

Skills

Excellent interpersonal skills

Strong attention to detail

Ability to work in a diverse team

Fluent in English

Tools

Opera

Micros

Adaco

Job description

Overview

At Soho House the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You will ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill. Soho House Manchester is located in the St John's area in the heart of the city, spanning across 5 floors with extensive facilities including a gym, spa-like spaces, a rooftop area and a members’ restaurant.

Responsibilities

• Partner with the General Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.
• Implement and lead staff training to educate on product awareness to Soho House & Co.'s food program and drink initiatives through storytelling, demos, guest speakers, and related training platforms.
• Collaborate interdepartmentally to ensure all member and guest experiences are supported by various team members and briefed on expectations to consistently execute top-notch service.
• Partake in the recruiting process by identifying talent gaps, working with People & Development/Recruitment to attract and acquire talent, and providing interview evaluation after interviews.
• Support onboarding and training for new hires to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable.
• Partner with Membership to gather member feedback and develop initiatives that address concerns.
• Ensure hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
• Assign and ensure work tasks are completed on time and meet appropriate quality standards.
• Maintain the highest level of appearance at all times.
• Prepare and monitor rotas for the club staff and reduce unnecessary overtime.
• Ensure employee compliance with company standards and policies and external regulations.

Qualifications

• Up to 1-2 years' experience in a busy hospitality venue within a management capacity.
• Innovator and influencer with previous experience managing F&B operations.
• Excellent interpersonal skills and ability to build relationships (internal and external).
• Strong attention to detail and excellent customer service.
• Fluent in English; organised and reliable.
• Ability to work and maximize relationships within a diverse team.
• Computer literacy within Opera, Micros and Adaco advantageous.
• Full understanding of local authority requirements.
• Personal license holder; SIA knowledge, understanding and experience.
• Physical requirements: ability to seize, grasp, turn and hold objects; able to work on your feet for at least 8 hours; occasional kneeling, bending, crouching and climbing as required.

Benefits

• Weekly pay
• Team meals on shift prepared by our chefs
• Soho Friends Membership
• 50% team discount on Food & Drink, 7 days a week
• Team room rates; Any Bedroom, Any House, $100 a night
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday day off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free counselling sessions
• Cookhouse & House Tonic training and programmes
• Continuous training to develop yourself personally and professionally
• Exclusive access to benefits platform with discounts on shopping, gym memberships, holidays, insurance and more