Data Capture and Print room Team Manager

Railpen; Tees Valley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services organization in Tees Valley is seeking a Data Capture and Print Room Team Leader for a 6-month fixed term. Responsibilities include managing workloads, driving performance, and supporting team development. The ideal candidate will possess strong leadership and communication skills, with a passion for building relationships. Competitive salary and benefits offered.

Benefits

Competitive salary

28 days annual leave plus bank holidays

Defined Contribution pension scheme

Employee assistance programme

Health cash plan

Eye care vouchers

Flu vaccination

Paid volunteering days

Qualifications

• Demonstrable experience running an operational team in a service sector.
• Ideally experience in financial services.
• Ability to build effective working relationships.

Responsibilities

• Manage team's workloads and drive performance.
• Promote continuous improvement of operational processes.
• Support recruitment and development of team members.

Skills

Leadership

Communication

Coaching

Teamwork

Job description

Overview

A Data Capture and Print Room Team Leader is sought on a fixed term basis for 6 months, based in the Darlington office.

Who we are

Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here.

The role

As the Team Leader you will be responsible for managing the team's workloads, driving performance, quality and accountability that delivers outstanding service to our members and employers. You will ensure a “Member First” approach in all activities, applying operational best practice to build an effective and engaged team. You will also actively promote and champion the continuous improvement of operational processes and ways of working, always keeping the Member as the focus of all activity.

Within this role you will manage the allocation and prioritisation of work within the team, whilst supporting the recruitment and development of team members through the delivery of regular feedback and coaching, leading to the identification of training needs. Ensuring the completion of work is in a timely and high quality manner alongside adherence to regulatory and internal Railpen standards, is key for this role. The role is based predominantly on-site as one of the responsibilities will be covering print and scan room.

This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.

The person

The successful candidate will have demonstrable experience of successfully running an operational team within a service sector environment, ideally within financial services. You will have excellent leadership and communication skills, be an effective coach and take an engaging and collaborative approach.

The successful candidate will be passionate about building effective working relationships with team members and a wider business. We are looking for a collaborative and inclusive leader who is also open and approachable. You will be comfortable in working to tight deadlines and able to switch resource and priorities at sometimes short notice.

Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.

What we can offer you

Rewarding you

• A competitive salary
• 28 days annual leave, plus bank holidays
• We provide a Defined Contribution pension scheme
• Colleague referral scheme

Health & Wellbeing

• Employee assistance programme
• Health cash plan
• Eye care vouchers
• Flu vaccination

Lifestyle

• Give as you earn scheme
• Paid volunteering days

Next Steps

Please apply via the apply button or visit our careers page by Monday 27th October 2025.

Railpen is committed to creating an inclusive and diverse environment; we value diversity and welcome people from all backgrounds and walks of life.