Customer Service jobs in United Kingdom

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One of the fastest-growing UK fintechs is hiring! Join the ANNA Money Team: Revolutionising Business Administration for UK Freelancers and SMEs.

At ANNA Money, we're more than just a mobile app and business current account. We're a dynamic solution designed explicitly for UK-based freelancers, small businesses, and the creatively inclined. Our mission is to streamline the daunting world of taxes, invoicing, and administrative tasks, allowing business owners to direct their focus where it truly belongs - on their passions and business growth. By harmonising advanced AI technologies with our acclaimed customer service, we aim to simplify our customers' professional lives.

Our Vision: ANNA Money endeavours to alleviate the burden of time-consuming administrative tasks that every small business owner inevitably encounters. Our core objective is to automate these repetitive tasks, enhancing our customers' efficiency, speed, and overall ease. This dedication to automation supports our customers' business operations and allows them the freedom to dedicate time to other critical aspects of their business.

Our Team: Globally, ANNA Money boasts a diverse team of approximately 150 professionals, primarily consisting of adept software developers and innovative data scientists dedicated to advancing our product offerings. Presently, over 100,000 customers trust ANNA for their banking and administrative needs.

Our Approach: We pride ourselves on remaining at the forefront of technological advancements, employing a modern technical stack and methodologies that enable us to deploy code to production an impressive 750 times per month.

Join Us: If you're driven by innovation, hold a passion for creating impactful solutions, and are looking for an opportunity to contribute to the revolutionising of business administration for freelancers and small businesses across the UK, ANNA Money is your platform to thrive. Together, let's transform the way businesses approach admin and banking - making it smarter, faster, and more efficient for everyone.

What You'll Do:

• Hands-on coding to solve complex problems with a focus on defensive programming, resilience, and performance
• Own technical solution design for significant product features, software modules, and technical initiatives
• Demonstrate self-guided problem-solving abilities to create robust technical solutions for vague business requirements
• Take initiative to course-correct projects when they deviate from their intended path
• Collaborate with a cross-functional team of engineers, product managers, UX designers, and mobile developers to build new features
• Write unit and integration tests alongside production code to ensure reliable and scalable features
• Contribute to regular planning sessions such as refinement and task prioritisation
• Take ownership of your code from inception to deployment into Production, following a continuous delivery model.
• Get involved in live incidents as required, following the internal incident management process
• Support, coach, and mentor other team members, setting high standards and continually improving processes
• Provide technical support to internal teams and actively share knowledge through documentation
• Initiate and contribute to broader engineering technical designs
• Staying abreast of and (where necessary) applying the latest emerging technologies

Requirements:

• Experience developing software in one or more programming languages from the list (Python, Java, C#, Go)
• 7+ years of software engineering experience in an industrial setting
• Experience with data structures or algorithms
• Excellent verbal communication skills. Good problem-solving skills. Team player.

Preferred qualifications:

• Proficiency in Python with experience in asynchronous frameworks (aiohttp, fastapi, etc)
• Experience with Docker, Kubernetes, Helm
• Experience with RabbitMQ, PostgreSQL
• Experience building distributed systems

Benefits:

• Private Healthcare Plan
• Pension Plans
• Work From Home
• Training & Development
• Employee Assistance Programme - Counseling
• Childcare Voucher Scheme