Customer Service jobs in United Kingdom

Company Description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer-centric service focus is delivered through a site-level empowered culture.

At Culina, we have a winning culture. We believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

Our Lutterworth site has an exciting opportunity for a WMS Systems Trainer to join our team on a full-time, permanent basis.

Salary: £36,000 per annum.

Working hours: Monday-Friday, 9am-5pm (flexibility required).

As a WMS Systems Trainer, you will create engaging training material and courses that impart the necessary skills and knowledge to colleagues. You will be responsible for organising courses and managing attendance, ensuring training is delivered to the right individuals.

Key Duties of a WMS Systems Trainer:

• Create training materials, manuals, and documentation to support the learning process.
• Conduct on-site or remote training sessions for staff on how to use the system, utilising various training methods such as workshops, presentations, and hands-on exercises to accommodate different learning styles.
• Undertake assessments to evaluate the proficiency of warehouse staff in using the WMS. Provide constructive feedback and additional support as needed.
• Deliver refresher courses or advanced training sessions as the WMS evolves or updates are implemented.
• Collect feedback from trainees regarding the effectiveness of training programs.
• Maintain up-to-date training documentation, manuals, and knowledge repositories.
• Stay informed about updates, enhancements, and changes to the WMS. Adapt training material to incorporate new features or functionalities quickly.

Qualifications

• In-depth knowledge of the specific system being implemented or similar systems.
• Background in training methodologies and adult learning principles, with previous experience in training roles related to system implementations.
• Excellent communication and presentation skills, with the ability to adapt training approaches to different learning styles.
• Strong problem-solving skills to address user queries and challenges.
• Understanding of operational processes and workflows associated with the system being trained.

Additional Information

As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation committed to employee development and recognising success for hardworking performers.

Our dedicated learning and development programmes are open to every employee, giving you the opportunity to shape your future within logistics and work in an environment where team culture thrives.

Our people are the driving force behind our success. We offer a wide range of benefits, including:

• Annual Leave – 28 days inclusive of bank holidays.
• Pension scheme – We contribute 4% for both employee and employer to help you enjoy a comfortable retirement.
• Life Assurance – 2x your annual salary.
• Wellness – Access to our Employee Assistance Programme, offering confidential counselling and legal support 24/7.
• Eye Care Vouchers – Savings on eye tests and discounts on prescription glasses.
• Reward & Recognition – Employee of the Month and Year awards, long service recognitions, and more.
• Everyday discounts – Over 50 retailer discounts via our benefit platform.

If you meet the requirements for this role and are seeking your next career opportunity, please apply now and become part of our #WinningTeam!