German Customer Service Advisor

Harper Finance; Nottingham; Hybrid; GBP 25,000; Full time

Job summary

An established industry player is seeking enthusiastic German Speaking Customer Service Advisors to join their dynamic team. This role offers the opportunity to support customers through various channels, ensuring a seamless shopping experience. You will engage with customers, resolve inquiries, and collaborate with different teams to enhance satisfaction and loyalty. With a hybrid work model, generous holiday allowance, and a supportive company culture, this position is perfect for those eager to grow in a global environment. If you're passionate about customer service and want to make a difference, this is the role for you!

Benefits

Hybrid working

25 days holidays

12% contributory pension scheme

Flexibility to work from abroad

Free secure onsite parking

Cycle to work scheme

Employee Assistance program

Casual dress code

50% employee discount

Subsidised canteen

Qualifications

• Fluency in German and English, both verbal and written.
• Proven customer service experience with a focus on customer satisfaction.

Responsibilities

• Communicating with customers via email, phone, and online chat.
• Assisting with enquiries including orders, returns, and product knowledge.
• Identifying ways to enhance customer journey and brand loyalty.

Skills

Fluent in German

Fluent in English

Customer service experience

Communication skills

Ability to work to targets

Tools

Microsoft Office

Excel

Job description

German Speaking Customer Service Advisor x3
£24,500
Nottingham (hybrid)
Hours: 36.25 per week Monday to Friday between 8 am and 6 pm
Contract: Permanent

Harper Recruitment Group is working in partnership with a Global company who are looking for 3 German Speaking Customer Service Advisors to support their wholesale and retail customers. You will be the key contact via email, telephone, and online chat to support the customers shopping journey.

What will the role involve?

• Communicating with customers via email, telephone and online
• Assisting customers with a range of enquiries including; order taking, product knowledge, tracking deliveries, returns, refunds, sizing, and quality queries
• Successfully managing multiple tasks to promptly solve customer queries
• Working closely with marketing, retail, and other teams to improve customer satisfaction
• Discussing new products and promotions with customers
• Updating in-house computer systems
• Identifying ways to improve processes in order to enhance customer journey, brand loyalty and sales
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?

• Fully fluent in German and English, able to communicate both verbally and in writing
• Customer-focused with proven customer service experience
• Able to work to customer service targets, metrics and KPIs
• Experience using Microsoft Office including Excel

What’s in it for you?

• Hybrid working – 3 days in the Nottingham office, 2 days from home
• 25 days holidays (plus bank holidays) rising to 29 with length of service and your birthday off
• 12% contributory pension scheme (8% on us and 4% from you)
• Flexibility to work 15 days per year from abroad anywhere in Europe
• Free secure onsite parking and discounts with local public transport
• Cycle to work scheme
• Employee Assistance program offering free access to mental health and wellbeing support plus legal and financial advice
• Casual dress code
• 50% employee discount
• Subsidised canteen and break-out areas
• Development opportunity in a global company
• Supportive and diverse company culture

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.