Customer Service Business Agent

Fortune Brands Innovations; Gillingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and innovative company as a Customer Service Agent, where your passion for exceptional service will shine. In this vital role, you will be the backbone of our customer service team, ensuring a seamless experience for clients while handling inquiries and troubleshooting issues. With a commitment to premium products and a focus on customer satisfaction, you will collaborate across departments to enhance our offerings. This is a fantastic opportunity to grow your career in a supportive environment that values your contributions and encourages professional development. Embrace the chance to make a difference in a thriving organization!

Benefits

33 days holiday

Employee Assistance Programme

Annual Incentive Plan Bonus

Life Assurance

Health & Wellbeing Programme

Pension Plan

High St Reward Scheme

Refer a Friend Programme

Free Parking

Flexible working model

Qualifications

• Proven experience in a contact/call centre or customer service environment.
• Excellent written and spoken English skills are essential.

Responsibilities

• Deliver high standard of customer experience and resolve technical queries.
• Handle inbound calls, manage complaints, and process orders.

Skills

Customer Service

Problem Solving

Attention to Detail

Communication Skills

Technical Troubleshooting

Education

2+ years in customer service or call center

Tools

MS Office Suite

CXone

Hubspot CRM

Job description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day presents a new challenge? We are currently looking for a Customer Service Agent to join our busy team in Rainham, Essex!

As a Customer Service Agent, you'll be the heartbeat of our customer service team, delivering a high standard of customer experience by providing critical troubleshooting advice and resolving technical queries. Your focus on customer satisfaction and effective communication will support our high-end products and services across the House of Rohl and Aqualisa product brands. You'll handle inbound calls, manage complaints, process orders, and collaborate with various departments to ensure a seamless customer journey. Your proactive approach will help us gather valuable customer feedback to continuously improve our products and services.

Hours of Work:

Full-time

Customer Service Agent Requirements

• Minimum of 2 years proven experience in a contact/call centre or customer service environment.
• Excellent written and spoken English skills.
• Strong attention to detail and the ability to problem solve under pressure.
• Experience working within a premium/luxury brand is desired.
• Proficiency in MS Office Suites and familiarity with CXone/Hubspot CRM is desired.

Customer Service Agent Benefits

• 33 days holiday (inclusive of Bank Holidays)
• Employee Assistance Programme
• Annual Incentive Plan Bonus Structure
• Life Assurance
• Health & Wellbeing Programme, including health cash plan and employee assistance
• Pension Plan
• High St Reward Scheme
• Refer a Friend Programme
• Free Parking
• Frequent Technology User Free Eye Care
• Flexible working model
• High 5 Employee Recognition Programme
• And as an employer who values you, you will be welcomed with open arms and supported to succeed.

Meet the Organisation: Who We Are and What We Do

Fortune Brands Innovations is an innovative US-based company, flourishing on the New York Stock Exchange. We bring you a vibrant portfolio of brands, designed for homes across the globe. Our specialist kitchen and bathroom division, featuring renowned brands such as Shaws of Darwen, Perrin & Rowe, and Victoria & Albert Baths, is committed to craftsmanship and outstanding design. With a team of over 600 dedicated professionals and the completion of our new state-of-the-art facility at the i54 Business Park in Wolverhampton, we are ready to take this journey together.

If you think you are suitable for this Customer Service Agent role, please apply now! Embrace this opportunity to be part of a nurturing and innovative organisation where your career can flourish!