Customer Support Advisor

Handepay; East Grinstead; On-site; GBP 25,000; Full time

Job summary

A leading payments industry firm in the UK is seeking a Customer Service Advisor to provide exceptional support to existing customers. In this role, you will manage customer queries, offer technical assistance, and ensure accurate records are maintained. Ideal candidates are team players with strong communication skills and attention to detail. Enjoy a competitive salary of £24,055 along with additional benefits including 25 days annual leave, a pension scheme, and ongoing training opportunities. Join us in making a difference today!

Benefits

25 days annual leave

Contributory pension scheme

Share incentive scheme

Life assurance

Full training provided

Qualifications

• Team player with a focus on providing excellent customer service.
• Confident telephone manner and empathic communication skills.
• Able to manage workload unsupervised when necessary.

Responsibilities

• Take ownership of customer queries regarding card payment facilities.
• Provide technical support to Ecommerce and Virtual Terminal customers.
• Maintain accurate records in the system.

Skills

Customer service focus

Empathic communication

Ownership of problems

PC Literacy

Attention to detail

Tools

MS Office applications

Job description

Overview

Salary : £24,055

Location : Haydock, Merseyside

Your role will be to provide customer service to existing customers.

Key responsibilities

• Take ownership of queries from existing customers about their card payment facilities
• Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required
• Provide technical support for Ecommerce and Virtual Terminal customers
• Maintain accurate system records
• Follow the procedures provided to you by your Manager and Senior Member of the Team
• Develop an understanding of the card market and industry standards

To succeed you’ll have

This is a fast paced, high energy environment and successful candidates must :

• Team player with clear focus on providing excellent customer service
• Tolerant and empathic communicator with confident telephone manner
• Takes ownership of queries, problems and projects and manages to resolution
• Able to manage own workload and work unsupervised if necessary
• PC Literacy – use of in-house database and MS Office applications
• Attention to detail

About Handepay

Handepay, part of the PayPoint Group, are a leading player in the payments industry because we have a remarkable price proposition that as yet, is unrivalled. When you combine this with our core values of honesty, transparency and integrity, it is clear to see why our Trust Pilot reviews are the best in the industry! Our employees speak highly of us because we believe that every customer and every employee counts.

Our contracted working hours are 36.25 per week, Monday to Friday 9am-5.15pm.

How you’ll be rewarded

• £24,055 basic salary
• 25 days annual leave, plus 8 UK bank holidays
• Contributory pension scheme
• Share incentive scheme
• Life assurance
• Full training provided. Plus on-going training and support

Apply today for this fantastic opportunity to join a market leader!

You may have experience of the following : Customer Service Advisor, Customer Support Representative, Customer Service Executive, Customer Care Advisor, Customer Support Executive, Customer Service Associate, Client Support Advisor, Client Services Executive, Customer Care Executive, etc.