Customer Service Executive in London)

Cast UK Limited; Greater London; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading eco-friendly packaging company is seeking a Customer Service Executive in Greater London. This role involves providing exemplary customer support, managing orders, and collaborating with various teams to enhance customer experiences while promoting sustainability. Candidates should have prior customer service experience, be well-organized, and possess strong communication skills. The position offers opportunities for career growth in a supportive environment that values contribution to sustainability efforts.

Benefits

Career Growth & Development

Supportive & Purpose-Driven Environment

Qualifications

• Previous experience in customer service, ideally within a small business or B2B product distribution environment.
• Familiarity with Sage X3 or similar accounting system preferred.
• Hardworking, persistent, and passionate about providing exceptional customer support.

Responsibilities

• Process and manage orders via the website and accounting system.
• Assist customers over phone, email, and live chat regarding products and services.
• Resolve customer issues, queries, complaints, and delivery matters.

Skills

Excellent attention to detail

Strong verbal and written communication skills

Intermediate to advanced Excel skills

Ability to multitask under pressure

Interest in sustainability

Education

Educated to minimum A-level standard

Tools

Sage X3

CRM systems

Job description

Customer Service Executive

£27,000 to £29,000 + bonus + benefits

Permanent/Full time

Greenford

We are seeking a Customer Service Executive to provide outstanding support to both existing and potential customers while representing the company professionally. You will help develop an effective customer service team and assist in improving systems and processes. This role also involves maintaining the company's reputation and acting as an ambassador for its products and values.

Why should I apply?

Join a growing company at the forefront of sustainable, eco-friendly packaging. You'll work in a supportive, innovative environment where your contributions are valued, help shape customer experiences, and grow your career while promoting products and solutions that make a real difference.

Key Responsibilities

• Process and manage orders via the website and accounting system.
• Assist customers over phone, email, and live chat regarding products and services.
• Provide advice and quotations to new and existing customers.
• Resolve customer issues, queries, complaints, and delivery matters.
• Pick and dispatch sample order requests.
• Manage customer expectations, particularly during busy periods.
• Retain customers and drive revenue growth on smaller accounts.
• Liaise daily with outsourced couriers and the warehouse team.
• Manage and track leads through the CRM system.
• Collaborate closely with internal teams including Customer Service, Finance, Supply Chain, and Sales.

About You

• Previous experience in customer service, ideally within a small business or B2B product distribution environment.
• Familiarity with Sage X3 (or similar accounting system) and CRM systems preferred.
• Educated to minimum A-level standard.
• Excellent attention to detail, highly organised, and able to multitask under pressure.
• Strong verbal and written communication skills, with an ability to develop and maintain positive relationships with clients and colleagues.
• Intermediate to advanced Excel skills and comfort with high-volume administrative tasks.
• Hardworking, persistent, and passionate about providing exceptional customer support.
• Interest in packaging, sustainability, and environmental issues is a plus.
• Self-motivated, time-efficient, and enthusiastic with a positive approach to work.

What's in It for You

• Career Growth & Development: Gain experience in a fast-paced, dynamic customer service role with opportunities to develop skills in B2B sales, CRM, and order management.
• Impact & Responsibility: Be the face of the company, helping shape customer experiences, retain clients, and contribute directly to business success.
• Supportive & Purpose-Driven Environment: Work in a team that values your contributions, with a focus on sustainability and making a positive environmental impact.