Customer Service Advisor

The Best Connection; Derby; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading logistics and supply chain company is seeking Customer Service Advisors to join their team at East Midlands Airport. This role offers a pay rate of £14.73 per hour, with overtime opportunities. Hybrid working options are available, allowing you to work from home 2 weeks out of 4, depending on performance. Full training will be provided, and applicants should be willing to undergo a DBS check as part of the hiring process. Join a supportive environment with excellent benefits and a path to a permanent position.

Benefits

Holiday entitlement

Pension provision

Free parking

Ongoing assignments

Qualifications

• Experience working within a Customer Service environment is required.
• Willing to apply for a DBS Check.
• 5 year checkable work history.

Responsibilities

• Handle customer queries, both by telephone and electronically.
• Liaise with network contacts and customers.
• Use in-house data systems and perform data entry.

Skills

Customer Service Experience

MS Word

MS Excel

Job description

Customer Service Advisor(s) Required!

With a start date in January 2026! New year new job!

The Best Connection are currently recruiting Customer Service Advisor(s) to work at East Midlands Airport, Castle Donington. This is an excellent opportunity to start a career in the call centre and customer service department with a global leader in logistics, distribution and supply chain management, with full Aviation Training provided.

• Pay: £14.73ph
• Overtime Pay: £22.10 (after 40 hours)
• Hours: 37.5hrs a week shifts between Monday to Saturday between 07:00 - 1900
• Hybrid Office and Working from Home, 2 out of 4 weeks (dependant on performance + personal preference)
• Location: East Midlands Airport, Castle Donington
• All Training Provided, 2 weeks onsite training, 09:00 - 17:00, Monday to Friday.
• Duration: Ongoing, Temporary to Permanent
• Accessible via the Skylink Bus Route
• Free Parking Provided

Vetting for a Customer Service Advisor:

• Be willing to apply for a DBS Check (Paid for by us!)
• Have a 5 year checkable work history (Obtained for you by us!)

Role and Requirements of a Customer Service Advisor:

• Experience of working with MS Word and Excel (desirable)
• Experience working within a Customer Service environment (required)
• Handling Customer queries (by telephone or electronically)
• Liaising with Network Contacts and Customers
• Using in house data systems
• Data Entry
• Meeting company KPI's

Benefits of working for The Best Connection:

• On-going Assignments
• Holiday Entitlement
• Excellent Pay rates
• Overtime
• On-Line Payslips
• Pension Provision

If you are interested in the above positions, please click apply or contact the Aviation Team in the Derby Office on #removed#