Retail Customer Service - Weekends & Evenings

Entain; Glasgow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading sports betting company in Glasgow is seeking a Retail Customer Service Manager to join their team. In this part-time role, you will deliver outstanding customer service, handle transactions, and maintain shop standards. The ideal candidate should be 18 or older with a passion for customer service and effective communication skills. You'll enjoy a flexible schedule and competitive benefits, including optional overtime and discounts with numerous retailers.

Benefits

Optional overtime subject to availability

Pension Scheme and annual ShareSave

Discounts with hundreds of retailers

Healthcare and wellbeing support

Development opportunities

Qualifications

• Must be 18 years of age or over to work in a betting shop.
• Passion for delivering great customer service.
• Ability to communicate effectively and build relationships.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Handle customer complaints or concerns with empathy.

Skills

Customer Service

Communication

Problem-Solving

Teamwork

Cash Handling

Job description

Overview

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager you will be an integral part of the Entain family delivering top customer service and driving standards on a daily basis in our exciting dynamic Ladbrokes & Coral betting shops. No two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager you will be part of the Shop team who will be serving customers and building a rapport to encourage repeat custom.

Are you ready to launch a winning career

Responsibilities

• Deliver outstanding customer service.
• Always urging safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

This position requires availability from Monday - Friday 5pm - 10pm and Saturday Sunday 8am - 10pm. This includes weekends and bank holidays.

Your typical weekly rota will be 16 hours and made up of a blend of long opening shifts (once you’ve completed your training) long closing shifts and shorter evening shifts and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.

Qualifications

• You must be 18 years of age or over to work in one of our betting shops.
• Passion for delivering great customer service!
• Do you enjoy building strong relationships and can you communicate effectively
• Self-motivated and proactive.
• Are you happy to work alone or as part of team
• Ability to deal with challenging situations in a calm and professional manner.

Benefits

At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning. Working for us in our betting shops you can expect to receive great benefits like :

• Optional overtime subject to availability.
• Pension Scheme and annual ShareSave.
• Discounts with hundreds of retailers through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

And outside of this you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

At Entain we do what’s right. It’s one of our core values and that’s why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Remote Work

No

Employment Type

Part‑time

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Experience

years

Vacancy

1