Customer Service Assistant jobs in Regno Unito

Who are Barhale?

Barhale is a business founded on family values having been established by our Chairman, Dennis Curran in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors including:

• Water
• Transport
• Built environment
• Energy

We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985.

Our direct delivery model is at the core of everything we do as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide.

We possess a range of specialist skills to support our civil engineering and infrastructure activities including:

• Tunnelling
• MEICA
• Temporary and permanent design
• Steel-fabrication
• Signs (design and fabrication)
• Health & safety equipment and products including PPE

Company Website:

https://www.barhale.co.uk/

Company Showcase Video:

https://www.youtube.com/watch?v=XFqsoclCUZA

Why join Barhale?

• As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies.
• Job security, long-term secured work through various frameworks and large infrastructure schemes
• Broad range of civil engineering and mechanical and electrical schemes across some of the UK's largest infrastructure projects and clients
• Strong career progression as demonstrated by our track record in promoting from within as we believe this is a key driver to our success

The Commercial Manager is required to ensure that all commercial aspects of the projects and business overheads under their remit are properly managed and controlled, and that commercial strategy is developed and delivered in accordance with the requirements of the business.

Barhale's civil engineering and infrastructure projects are varied in value, complexity, and duration, from established frameworks to individual bespoke projects and unplanned emergency works. With projects varying from £200k to £10m+, you will be essential in driving efficiencies within the scope of work, driving cost efficiency and providing a high standard of commercial analysis. The role will see you demonstrating your commercial acumen daily, by identifying, recording, tracking and realising commercial opportunities, whilst mitigating business risk.

• Provide assistance, support and guidance on all commercial issues within the projects and ensure that commercial staff attain their maximum potential
• Develop and expand the commercial knowledge of the commercial team
• Review all commercial plans to deliver maximum margin
• Provide contractual advice during the tendering process
• Identify improvements to commercial procedures
• Manage the monthly commercial audit process
• Manage mediation/adjudication claims
• Ensure the subcontract process is administered correctly to protect the Company

• Complete monthly review of contract results and performance
• Carry out cashflow and Work in Progress reporting
• Manage CVRs on a monthly basis to satisfy the requirements of the Business Unit/Company and provide any other reports which may be required
• Ensure compliance with corporate governance
• Manage and review cost to complete forecasts

• Ensure all valuations are submitted on time
• Maximise monthly valuations
• Ensure timely collection of cash
• Deal with claims preparation, final account negotiation and settlement
• Manage the compensation event process including timely submission with cost information

• Ensure full compliance with Company commercial procedures and corporate governance requirements
• Carry out audits on regional contracts

• Cash Collection/Work in Progress reports
• Contract Margin/Management of business risks
• Timely final accounting to maximise margin

• Regional Managers
• Commercial Director
• Finance Director
• Commercial Team

• Management of a team of quantity surveyors, costing staff and project planners
• Degree qualified, or equivalent
• Experience of development and implementation of procedures
• Civil engineering works experience, including utilities
• Knowledge of a wide range of contract conditions
• Strong contractual experience
• Excellent IT skills and knowledge of relevant software
• Ability to solve problems efficiently
• Excellent interpersonal and networking skills, with the ability to communicate effectively with all levels of personnel
• Ability to effectively prioritise a busy workload and meet project deadlines

• Member of relevant professional body, or working towards

Our values have been embedded at Barhale for over 40 years and they are our guiding principle regarding how we care and invest in people. Our values are our commitment to being a people-centric company.

As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.

From the moment you join us, your wellbeing and career aspirations will be supported by;

• Competitive salary
• Company Pension
• Life Assurance
• Private Medical
• 25 days annual leave in addition to 8 public bank holidays and loyalty days
• 8 hours volunteering
• Employee Assistance Programme to support your mental, physiological and financial wellbeing
• Flexible benefits via salary sacrifice
• Company car/green car scheme/car allowance/Van (dependent on position)
• Leadership & management training and coaching
• Regular line management engagement and appraisal to support your career progression
• Development supported by internal and externally delivered training
• Continuous service awards