Customer Experience Manager

EVera Recruitment; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency in the UK seeks an individual for their Commercial Operations team. The role involves customer support, project coordination, and strategic initiatives. Successful candidates will be organized, curious, and eager to grow. Responsibilities include building proposals, coordinating projects, and supporting customers. This position offers the chance to mentor junior colleagues and shape customer experiences.

Qualifications

• Early in your career or experienced in project coordination, sales support, or customer success.
• Comfortable managing timelines and keeping projects on track.
• Able to simplify complex information into clear recommendations.

Responsibilities

• Helping build clear, customer-ready proposals and presentations.
• Coordinating projects and aligning timelines with stakeholders.
• Supporting customers with updates and issue resolution.

Skills

Organised and proactive

Curious and analytical

Collaborative and people-focused

Eager to learn and grow

Job description

This role sits at the heart of our Commercial Operations team, blending customer support, project coordination, and commercial thinking.

You’ll work on a variety of projects — from supporting customer proposals to helping deliver live projects — and have plenty of scope to make the role your own as we grow.

This position will also give you exposure to strategic initiatives and, if you’re interested, the chance to mentor a junior colleague and help shape how we deliver a world-class customer experience.

What You Might Do

Your exact responsibilities will depend on your background and skills, but could include:

• Helping build clear, customer-ready proposals and presentations.
• Coordinating projects and aligning timelines with internal and external stakeholders.
• Supporting customers with updates, issue resolution, and post-project follow-up.
• Researching markets and opportunities, turning insights into recommendations.
• Identifying ways to improve processes, reporting, and team collaboration.

What We’re Looking For

We’re open to a range of profiles — whether you’re early in your career and keen to grow, or you’ve already got experience in project coordination, sales support, or customer success.

If you are:

• Organised and proactive – comfortable managing timelines and keeping projects on track
• Curious and analytical – able to simplify complex information into clear recommendations
• Collaborative and people-focused – enjoy working with others and supporting customers
• Eager to learn and grow – excited about making this role your own

…then we’d love to hear from you!