Customer Service Assistant jobs in Malaysia

About the role

We are currently seeking a Customer Services Advisor to join our esteemed financial helpdesk in leading Wealth Management company nestled in the heart of Bristol.

As the primary point of contact for our 1.9 million clients, you will provide support through inbound calls and written correspondence. This is not a sales position. Comprehensive in-house training will be provided to enable you to assist clients with intricate operational, investment-related, pensions, and retirement-based inquiries.

This opportunity is ideal for individuals with experience in service-oriented roles who aspire to advance their professional careers in Financial Services and Wealth Management.

This position represents the initial step towards developing your career here with us. You will be part of our specialised training programme which includes one-on-one coaching, interactive workshops on our products and services. You will have familiarisation with our systems, and a variety of further educational opportunities.

What you'll be doing

• Helping clients make the most of their money and improve financial resilience for them and their families.
• Solving client queries on HL's investments, products, and services by phone, email, or virtual chats.
• Delivering a tailored, professional, empathetic, and outstanding level of service at every interaction.
• Working collaboratively with other teams within the business and external companies.
• Supporting the team's risk and control activities to ensure good client outcomes and risk management culture.

About you

We invest in our teams - we don't require you to have a background in financial services. A successful candidate must:

• Be comfortable with customer call handling and providing 1st line customer support.
• Possess a growth and learning mindset.
• Be ambitious and resilient.
• Thrive under pressure.
• Be results driven, motivated by performance.
• Demonstrate strong communication skills such as answering calls and responding to clients' emails.
• Enjoy working in a fast-paced work environment, with the ability to work to tight deadlines.
• Have a collaborative approach to work, willing and able to work with other team members to complete tasks.
• Have an organised approach with the ability to prioritise tasks and workload effectively.
• Able to use MS Office (Outlook, Word, Excel).

Interview process

In-person assessment centre including interview and tasks. As an inclusive employer that values diversity in its workforce, we encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability, or age. We'll make reasonable adjustments from interview through to employment.

Working Schedule

This role is based in our bright harbourside Bristol head office, BS1 5HL. The working hours we offer are Monday to Friday between 8am to 6pm with one in three Saturdays from 9.30am to 12.30pm, you will have a rota within these hours. We support hybrid working once you have successfully completed your training and have passed your probation.

What's on offer?

• 25 days* holiday plus bank holidays and 1-day additional Christmas closure.
• Option to purchase an additional 5 days holiday**.
• Flexible working options available, including hybrid working.
• Enhanced parental leave.
• Pension scheme up to 11% employer contribution.
• Income Protection and Life insurance (4 x salary core level of cover).
• Private medical insurance*.
• Health care cash plans - including optical, dental, and outpatient care.
• Health screening programme.
• Help@hand - confidential support including mental health counselling and remote GP.
• Wellhub - unlimited access to fitness providers and wellness coach sessions.
• Variety of travel to work schemes with bike storage and shower facilities.
• In-house barista and deli serving subsidised coffee and sandwiches.
• Two paid volunteering days per year.

*dependant on role level.

** only available to select during our annual benefits window, in November each year.

Please note, we are unable to provide employment sponsorship to candidates.