Customer Service Assistant jobs in United Kingdom

We are looking for a highly motivated and technically skilled Client Strategist to join our Global Client Strat team. In this role, you will be at the heart of our client data ecosystem—designing and implementing the infrastructure that powers global client reporting and analytics. This is a unique opportunity to apply your quantitative skills to real-world business challenges, working closely with managers, COOs, quants, salespeople, and technologists across the firm.

Responsibilities

• Serve as the product owner for all things related to client data—bridging the gap between business and technology stakeholders.

• Develop a deep understanding of client data: its sources, business relevance, consumption patterns, and delivery mechanisms.

• Design and implement scalable, cost-effective solutions that expand the breadth and usability of client data across multiple business divisions.

• Translate business needs into clear technical requirements and partner with Tech and Strat developers to drive timely delivery.

• Evaluate opportunities to apply Generative AI (GenAI) tools and prompting techniques to optimize client data workflows, and make strategic recommendations for their integration into business processes.

• Communicate regularly with stakeholders to ensure alignment on priorities, timelines, and solution design.

Skills that will help you in the role:

• Strong working knowledge of fixed income products; experience with credit and rates products is preferred

• Excellent communication skills, with the ability to convey complex technical concepts to non-technical audiences.

• Strong analytical and problem-solving abilities, with a structured approach to breaking down complex challenges.

• Familiarity with Generative AI tooling and prompting techniques, and an interest in applying them to infrastructure and analytics use cases.

• High energy, proactive mindset, and the ability to thrive in a fast-paced, dynamic environment.

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