Customer Service Assistant jobs in United Kingdom

Air Charter Service are a private charter company arranging passenger and cargo aircraft charters across the globe. Acting as the middle person between our clients and operators, our sales consultants manage the full sales cycle so all our clients have to do is fly.

We are looking for candidates who are experienced working in a customer facing role with luxury products & services and want to travel with their career whilst delivering a service beyond expectations to all of their clients!

Consisting of high-net-worth individuals and their representatives, our sales consultants arrange private jets charters for everything and anything from corporate business meetings to leisure trips.

Joining the company as a trainee, you will be assigned a mentor who will work closely with you in your first 6 months as you become familiar with the role and industry. During this time, you will see first‑hand what goes into ensuring a private jet charter goes off with ease. You will learn everything from how to build a successful sales list, work with HNWI and of course, how to administer a charter flight all whilst delivering exceptional service to your clients.

• Previous experience working in a customer facing role in luxury products and services - essential
• Excellent customer service skills
• Must be fluent in Polish - essential
• Client focused with the ability to build strong relationships
• Exceptional communication skills - fluency in a second language is an advantage
• Ambitious, motivated and willing to learn new skills & industry
• Hardworking and flexible, this role is not simply 9-5
• Organised with the ability to prioritise and multi‑task
• Comfortable working towards KPIs and targets
• Strong resilience with the ability to thrive working under pressure
• Able to travel frequently & often at short notice
• Must hold a full UK drivers license

£35,000K Base Salary + 10% Uncapped Commission

• Industry leading training programme
• Clear path for career advancement from Trainee Broker to Director
• Free onsite gym with classes
• Free Breakfast and Lunch in our onsite canteen "The Hangar"
• Cycle to Work Scheme
• Private healthcare and Pension
• 22 days' holiday per year (increasing to 25 after 1 year of service)
• 2x "giving back" charitable days a year

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Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.

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