Customer Service Assistant jobs in France

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.

We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

CMS has the largest trademark team in the UK comprising 9 partners and 40 associates, with over 25 years’ experience of managing trade mark portfolios. We act for major household names across all sectors, delivering advice on some of the world’s largest trade mark portfolios. CMS offers the full spectrum of Trade mark work: due diligence and transactional; clearance and prosecution; strategic and day-to-day advice including portfolio management; trade mark-related aspects of advertising and marketing; and enforcement. Our dedicated and experienced Trade Mark Records team handles all aspects of trade mark formalities and renewals, bringing greater savings and efficiencies for our clients and maintaining experience and specialism for this important work type.

In this role, you can expect to get involved in a variety of work including:

• Inputting data on our records system - Patricia.
• Updating records to reflect new deadlines/statuses; providing diary reports to wider team.
• Extensive use of UKIPO and WIPO websites/databases including but not limited to downloading incoming correspondence, preparing and filing various trademark forms such as new applications, renewals, assignments, change of names, etc.
• Dealing with formalities associated with trademark and design applications.
• Preparing and filing UK and International trademark and design applications.
• Liaising with our EU trademark and designs team in Warsaw
• Reporting new trademark/design filings, publications, and checking and reporting registration certificates to client.
• Corresponding effectively with foreign agents; seeking and preparing cost estimates; preparing powers of attorney etc.; filing assignments/change of names etc.
• Corresponding effectively with clients, seeking instructions, reporting developments etc.
• Renewals – assisting with trademark renewals in the UK and overseas.
• Managing own deadline diary
• Opening, new matters including sending conflict checks.
• Ensuring document management system (DMS) is kept up to date with all correspondence.

You will manage renewals for a number of clients. This includes but is not limited to the following:

• Corresponding effectively with foreign agents;
• Seeking and preparing cost estimates;
• Preparing powers of attorney etc;
• Filing assignments/change of names etc.

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:

• Experience of trademark formalities work, to include inputting trade mark data into databases accurately and monitoring deadlines is essential (one year, minimum).
• Self-motivated and proactive attitude are essential.
• Enthusiastic, confident with good organisational and administration skills.
• Flexible and able to effectively manage a number of priorities at any one time.
• High level of accuracy and attention to detail.
• Good Microsoft Office skills.
• Good communication skills, both oral and written.

Desirable qualifications/skills/experience:

• Knowledge of Patricia database would be an advantage but not essential
• Previous experience of a document management system would be beneficial but not essential.

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us. In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field.

As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.

When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don’t feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break.

We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index. We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact the TalentAcquisition@cms-cmno.com who will be happy to support you.

We look forward to receiving your application online via the CMS careers site. Please contact our Talent Acquisition team if you have any questions.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

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