HEY Credit Union - Member Service Assistant

HEY Credit Union; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A community-focused financial organization is seeking a part-time Member Services Assistant for their Goole branch. This role involves assisting customer inquiries, loan applications, and enhancing member relationships. The ideal candidate has strong customer service skills and a passion for helping others. This position offers a competitive hourly wage of £13.21 along with benefits including a pension scheme and enhanced holidays.

Benefits

Pension scheme

Enhanced holidays

Sick pay

Employee Assistance Programme

Save-as-you-earn scheme

Qualifications

• You’ll be a well-organised person with a focus on solutions and results.
• Experience in financial services is advantageous.

Responsibilities

• Respond to enquiries and transactions in person, by phone, and online.
• Enroll new members and identify their needs.
• Assist with members’ loan applications and issue loans.
• Work with community partners to develop business opportunities.

Skills

Proven customer service experience

Superb communication skills

Interpersonal skills

Computer literacy

Pro-active approach

Attention to detail

Job description

Overview

We are looking for a Member Services Assistant for our Goole branch. It’s a part-time role, of 18 hours a week.

Reporting to our Branches Manager, you’ll be a valued member of our team and the face of HEY Credit Union for our member-customers. You’ll be supported and trained to develop your skills and knowledge and deliver outstanding service to the people we serve.

Responsibilities

• Responding to enquiries and transactions in person, by phone and using our online channels
• Enrolling new members, and identifying their needs
• Assisting with members’ loan applications and issuing loans
• Progressing opportunities to develop our business and work with our community partners

About You

• You’ll be a reliable, well-organised person with:
• Proven customer service experience
• Superb communication and interpersonal skills
• A focus on solutions and results, working collaboratively with colleagues
• Computer literacy with accuracy and attention to detail
• Enthusiasm and a pro-active approach to work
• Strong desire and ability to learn new things
• Although not essential, experience within a financial services organisation would be an advantage

The Rewards

We offer a competitive salary £13.21 per hour, pension scheme, enhanced holidays and sick pay subject to qualifying criteria, Employee Assistance Programme (independent support and health cashback benefits) and save-as-you-earn scheme.