Customer Service Adviser jobs in United States

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

This role is an exciting opportunity to join our TV Commercial Team and influence the growth and commercial strategy for Sky's IP products.

As Commercial Manager, you will be responsible for the commercial strategy and planning for Sky's IP products (Sky Glass and Sky Stream) for our existing TV customers. You'll collaborate with Trading, Marketing, Finance, and Route-to-Market teams to enhance business performance and embed learnings into future strategies.

• Strategy: Help define the strategic direction for the TV business, with a focus on driving profitable migrations to Sky Glass. This includes setting pricing, promotions, and media investment strategies.
• Forecasting: Lead the development of annual and quarterly plans and forecasts for SoIP products as part of the quarterly planning process. Take ownership of Voice routes-to-market and supply inventory planning.
• Performance Reviews: Analyse data from multiple sources to understand performance trends. Present clear, concise stories and actionable recommendations to senior stakeholders.
• Diagnosis: Collaborate with in-quarter Trading teams to identify and address performance issues, ensuring insights are incorporated into future plans.
• Growth Opportunities: Work with stakeholders to identify and execute initiatives that drive P&L growth. Support the Head of Department and team leads in increasing volume, revenue, and EBIT.
• Proposition Development: Partner with the Propositions Team to bring new offerings to market. Contribute to commercial strategy, business casing, and go-to-market planning.

• Strategic thinker - with an inquisitive mind, comfortable both in the detail and at a high level
• Commercially astute - experience of tracking and optimising a set of key KPIs
• Analytical ability - able to draw simple conclusions from complex datasets, and turn analysis into tailored stories
• Passion for change - constant focus on bringing new ideas to the table
• Microsoft office - capable in both Excel analysing data, and PowerPoint presenting the insight and story
• Confident communicator - internal and external relationships are key to the role
• Workstack management - comfortable working independently to multiple deadlines
• Leadership - drives others to do better through challenging and supporting

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.