Customer Service Adviser jobs in Grande-Bretagne

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Evolution Security is a leading company in the security industry, dedicated to providing top-notch security solutions to our diverse clientele. We are currently seeking a highly skilled and motivated Service Engineer to join our dynamic team. This role is critical as you will be responsible for ensuring the effectiveness and efficiency of our security systems.

As a Service Engineer, you will work closely with clients to troubleshoot and maintain sophisticated security technology that protects their assets and ensures their safety. You will leverage your technical expertise to provide exceptional service and support, addressing customer concerns and ensuring compliance with industry standards.

This position offers an exciting opportunity to work with cutting-edge security systems and engage in continuous learning, as you stay abreast of the latest technologies and enhancements within the field. If you are passionate about security and have a drive for excellence in client service, we invite you to apply for this rewarding position and help us continue our mission of providing unparalleled security solutions and peace of mind to our customers.

• Maintain security systems and equipment at client sites.
• Conduct routine maintenance and inspections of security systems to ensure optimal performance.
• Troubleshoot and resolve technical issues related to security systems and equipment.
• Provide on-site and remote technical support to clients regarding their security solutions.
• Educate clients on the proper use and functionality of security systems and equipment.
• Document service activities and maintain accurate records of repairs and maintenance performed.

Requirements

• Proven experience as a Service Engineer or similar role in the security industry.
• Strong technical knowledge of security systems, including CCTV, access control, and intrusion detection.
• Excellent problem-solving skills with the ability to think critically under pressure.
• Superb communication and customer service skills to effectively interact with clients and team members.
• Ability to work independently as well as part of a team in a dynamic environment.
• Technical certification in electronics, security systems, or a related field is preferred.
• Flexibility to work varied hours and on-call as required for service requests.
• We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success. It also allows us to retain our independence and protect our company culture and values.
• 25 days annual leave + local bank holidays
• Company pension
• Optional annual private wellbeing and health screening appointment fully funded by Evolution
• Employee assistance programme which offers 24/7 access to free health and wellbeing support