Service Advisor

Pembrook Resourcing; England; On-site; GBP 31,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Service Advisor to work in the aftersales department of a dealership in the United Kingdom. The ideal candidate will have a passion for customer service, strong communication skills, and the ability to manage multiple responsibilities. This full-time position offers a salary range of £31,000 - £40,000 and requires experience in a service role. Candidates should apply with their contact details for follow-up.

Qualifications

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.

Responsibilities

• Establish rapport with customers and provide outstanding care.
• Book in customer vehicles for servicing to maximise labour utilisation.
• Manage and follow up all work in progress on customer vehicles.

Skills

Customer Service

Sales Experience

Time Management

Dealership Experience

Automotive Repair

Job description

Service Advisor

Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.

The ideal Service Advisor -

Previous experience in a service role is preferred.

A passion to deliver a high standard of customer service.

An organised individual who can deal with many duties on the move.

Excellent telephone and face-to-face communication skills

Administration skills be able to use computers with confidence and the ability to organise and prioritise work.

Service Advisor key responsibilities -

Establish rapport with and provide outstanding care to the customer

Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products

Book in customer vehicles for servicing with the objective of maximising labour utilisation and efficiency

Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles

Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.

Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary

IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE!We wish you the best of luck!

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 31000 - 40000