Service Advisor: Customer Experience & Upsell

Jago Consultants; Bishop's Stortford; On-site; GBP 34,000; Full time

Job summary

A prominent automotive service provider in Bishop's Stortford is seeking a Service Advisor. The role involves meeting customers, booking vehicles, and providing exceptional service while maintaining product knowledge. Ideal candidates will have experience in customer service and effective communication skills. The position offers a salary of £26,000 to £29,000 with OTE of £34,000 and is full-time, Monday to Friday with Saturdays on rotation.

Qualifications

• Previous experience as a Service Advisor in a similar role.
• Ability to maintain product knowledge through training.
• Full driving licence required.

Responsibilities

• Meet and greet customers in a friendly manner.
• Book vehicles into the technical workshop.
• Liaise with the workshop to ensure timely vehicle readiness.
• Provide exceptional customer service and maintain relationships.
• Adopt a sales approach for upselling services.

Skills

Customer service skills

Teamwork skills

Confident communication

Ability to work to deadlines

Job description

A prominent automotive service provider in Bishop's Stortford is seeking a Service Advisor. The role involves meeting customers, booking vehicles, and providing exceptional service while maintaining product knowledge. Ideal candidates will have experience in customer service and effective communication skills. The position offers a salary of £26,000 to £29,000 with OTE of £34,000 and is full-time, Monday to Friday with Saturdays on rotation.