Dynamic Service Advisor – High-Volume Auto Care & Growth

Lookers; Tinsley Green; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading automotive dealership in Tinsley Green is seeking an experienced Service Advisor to join their team. The role involves booking services, advising customers, and ensuring effective communication throughout the service process. Ideal candidates will possess excellent communication skills and a passion for customer service. This position offers a competitive salary with an OTE of up to £36,000 per annum.

Qualifications

• Experience in a similar role within the automotive industry.
• Passion for customer service and cars.
• Ability to work independently and as part of a team.

Responsibilities

• Booking MOTs, services and other repair work for customers.
• Advising customers about warranty cover and upselling parts.
• Liaising with Aftersales department for scheduling appointments.
• Managing a high volume of customers and calls.
• Informing customers of turnaround times and maintaining communication.
• Updating customer records accurately.

Skills

Excellent communication skills

Ability to build rapport

Energy and enthusiasm

Technical explanation skills

Tools

Kerridge

ADP

Job description

A leading automotive dealership in Tinsley Green is seeking an experienced Service Advisor to join their team. The role involves booking services, advising customers, and ensuring effective communication throughout the service process. Ideal candidates will possess excellent communication skills and a passion for customer service. This position offers a competitive salary with an OTE of up to £36,000 per annum.