Service Advisor

OA; Chelmsford; On-site; GBP 23,000 - 28,000; Full time

Job summary

A prominent service provider in Chelmsford is looking for a Service Administrator to join their team. The role involves greeting customers, assisting with administrative support, and liaising between departments to ensure efficient workflow. The ideal candidate should have strong communication, organisational skills, and prior experience in customer service. This position offers a competitive salary and a supportive work environment.

Benefits

Competitive hourly rate

Friendly and supportive team environment

Opportunities for development and progression

Free on-site parking

Qualifications

• Experience in a customer service or administrative role.
• Ability to multitask and prioritise in a busy environment.
• Competent IT skills with MS Office and internal systems.

Responsibilities

• Greet customers warmly, ensuring they feel welcomed.
• Accurately record customer and vehicle details.
• Liaise with Service Manager and Workshop Team for updates.
• Manage workshop loading schedule to optimise workflow.
• Prepare and issue accurate invoices for customers.
• Handle customer queries and resolve issues professionally.

Skills

Strong communication skills

Organisational skills

Attention to detail

Customer service experience

IT skills (MS Office)

Multitasking ability

Job description

Role:

Service Administrator

Location:

Chelmsford CM1

Hours:

Monday to Friday 8.00am to 6:00pm

Salary:

£28,000

An excellent opportunity has now arisen for an Service Advisor to join our client’s successful company.

Benefits:

• Competitive hourly rate
• Friendly and supportive team environment
• Opportunities for development and progression
• Free on-site parking

Duties of a Service Administrator:

• Greet customers warmly, ensuring they feel welcomed and attended to promptly
• Accurately record customer and vehicle details, along with clear job instructions
• Liaise with the Service Manager and Workshop Team to monitor job progress and updates
• Keep customers informed of any changes, ensuring a high level of communication throughout
• Manage the workshop loading schedule to optimise workflow
• Prepare and issue accurate invoices for both cash and account customers
• Handle customer queries and resolve any issues in a professional and timely manner
• Ensure warranty information and relevant details are recorded correctly
• Coordinate with the Parts Department to manage orders and upcoming bookings
• Maintain accurate filing of job cards and related documentation
• Provide general administrative and operational support as needed across the service department

Key Responsibilities:

• Deliver exceptional customer service and maintain strong client relationships
• Ensure all administrative processes are completed accurately and efficiently
• Support workshop operations through effective communication and scheduling
• Identify opportunities to improve efficiency and service quality
• Contribute to a positive team culture by being proactive, adaptable, and solution-focused
• Adhere to all company policies, health and safety, and quality standards

What we would like from you:

• Strong communication and organisational skills
• High attention to detail and accuracy
• Experience in a customer service or administrative role
• Ability to multitask and prioritise in a busy environment
• Competent IT skills (MS Office and internal systems)
• A confident, proactive, and professional approach

I f you are interested in this role, please apply below with your most recent CV.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.