Remote/On-Site ICT Technician — Service Desk Specialist

Sureserve; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading compliance and energy services provider in Glasgow is seeking an experienced ICT Technician to deliver high-quality technical support both remotely and on-site. The successful candidate will manage incidents, provide customer advice, and ensure adherence to security policies. Strong communication skills and familiarity with ITIL practices are essential. Join a dynamic team and contribute to operational excellence.

Qualifications

• Experience providing technical support for hardware and software.
• Knowledge of ITIL framework and service operations.
• Ability to gather and input sensitive information accurately.

Responsibilities

• Provide high-quality remote and on-site technical support.
• Promote ITIL framework in daily service operations.
• Act as the escalation point for Service Desk colleagues.

Skills

Previous IT experience

Strong communication skills

ITIL Foundation

CompTIA A+ (or equivalent)

CompTIA N+ (or equivalent)

Job description

A leading compliance and energy services provider in Glasgow is seeking an experienced ICT Technician to deliver high-quality technical support both remotely and on-site. The successful candidate will manage incidents, provide customer advice, and ensure adherence to security policies. Strong communication skills and familiarity with ITIL practices are essential. Join a dynamic team and contribute to operational excellence.