Customer Service Adviser jobs in United Kingdom

We are seeking an experienced Client Service Manager to join our fast-paced team, supporting a global HQ business across more than 100 markets. In this dynamic role, you'll help manage a range of strategic and creative projects. We’re looking for someone who can quickly integrate, adapt to various tasks, and provide consistent support across the board.

As part of a motivated, cross-functional team, you will ensure smooth workflows, and maintain high-quality output. The role requires someone who can build strong relationships with both clients and internal teams, while overseeing the execution of projects.

You’ll be expected to take ownership of small to mid-sized projects, manage budgets, timelines, and contribute to proposals and estimates. A strong background in toolkit and design development will be valuable, as will your ability to proactively communicate, organize, and deliver solutions.

Account Management:

• Manage billing and budgets for your projects and provide support across the team.
• Monitor workloads and utilization, addressing any potential bottlenecks.
• Contribute to proposal and SOW development.
• Lead the processing of vendor contracts with legal and vendor management teams.

Client Management:

• Serve as the primary contact for clients, fostering trust and leading discussions.
• Anticipate challenges and proactively offer solutions
• Ensure project deliverables are aligned with SOWs and client expectations
• Manage client status calls and internal team collaboration
• Review and guide the work of junior team members
• Maintain a positive, solution-oriented attitude
• Adapt to shifting client priorities while managing capacity and team expectations
• Organize and prioritize tasks, ensuring the team is equipped to meet deadlines
• Follow agency and client procedures to ensure efficient operations

• Relevant experience in a fast-paced creative agency environment
• Ability to dissect complex projects and propose solutions with the senior team
• Managing smaller projects independently while supporting complex initiatives
• Excellent communication skills, with the ability to collaborate and lead meetings
• Self-motivated, organized, and a problem solver with strong attention to detail
• Exceptional time and project management skills
• Fluent in English, with superior written and verbal communication skills

• Core benefits (available from start date) – AXA private medical insurance, life assurance, income protection, pension scheme with 4.5% employer contribution, Employee Assistance Program, Perkbox
• Flexible benefits (available after probation) – Gymflex, dental insurance, travel insurance, health cash plan, Cycleshceme, interest-free season ticket loans
• A Flexible Workplace – we have a number of initiatives in place to ensure that our team have the flexibility to balance work with their lives, this includes unlimited holiday and flexible working options

FRUKT is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to colour, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or any other basis prohibited by law.