Senior Property Relationship Manager

Julian Wadden; Chester; On-site; GBP 31,000 - 33,000; Full time

Job summary

A leading property agency in Chester is seeking a Senior Property Relationship Manager to enhance customer satisfaction through exemplary service. Responsibilities include managing landlord relationships and tenancy agreements, ensuring a high standard of property management. Candidates with prior experience in property management and strong customer service skills are encouraged to apply. The role offers competitive pay and benefits.

Benefits

Discounts at over 900 retailers

Employee Assistance Programme

Annual leave purchase scheme

Smart Tech Scheme

Cycle2Work Scheme

Enhanced Family Friendly Leave

Competitive salary with bonuses

Support for professional development

Qualifications

• Experience in property management is essential.
• Demonstrated excellent customer service skills.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Make regular check-in calls with landlords.
• Deliver exceptional customer service.
• Renew and negotiate tenancy agreements.
• Complete inspections and check-outs.

Skills

Customer service skills

Problem-solving abilities

Resilience

Prioritisation skills

Education

Previous experience as a Property Manager

Job description

Overview

Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK's leading network of lettings and estate agencies, we have 10 offices and over 170 staff to assist our customers. This is a full-time, permanent position located in Chester. The salary ranges from an OTE of £31,000 - £32,500.

We’re excited to offer you the opportunity to join our dynamic team as a Senior Property Relationship Manager.

Responsibilities

• Making regular check-in calls with landlords.
• Delivering exceptional customer service to our customers and landlords.
• Renewing & negotiating tenancy agreements.
• Completing inspections, inventories & check-outs of our customers.
• Organising & recommending maintenance works.

Qualifications

• Previous experience as a Property Manager is essential for this role.
• Excellent customer service skills.
• Resilience in a fast-paced and demanding environment.
• Strong problem-solving abilities.
• Ability to prioritise tasks and responsibilities.

Benefits

• Discounts at over 900 retailers through our smart spending app; wellbeing resources to support activity, healthy eating, financial wellbeing and mental health.
• Employee Assistance Programme with free counselling sessions.
• Annual leave purchase scheme (buy up to 5 extra days).
• Smart Tech Scheme for gadgets and appliances.
• Cycle2Work Scheme to reduce carbon footprint.
• Enhanced Family Friendly Leave (maternity, paternity, adoption & IVF).
• Competitive base pay with incentivised commission and performance bonuses where applicable.
• Length-of-service celebrations and retirement pension planning.
• Support for professional development and qualifications.
• Company socials and a positive, inclusive culture.

We value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

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