Customer Service Adviser jobs in United Kingdom

Dataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

This role consists of engaging prospects and customers about their related initiatives to help them develop a more efficient approach, leveraging our platform DSS. The Commercial Account Executive is responsible for the entire sales cycle, while being able to leverage various company resources, to reach a successful collaboration with the prospect. The Account Executive is likely to work cross functionally with Marketing, Product Management and Engineering.

• Educating customers on the value of Dataiku in a thoughtful way
• Driving revenue through proactive outreach to existing customers
• Providing recommendations based on a customer’s business needs and usage patterns
• Managing multiple customers simultaneously at various stages of the Dataiku buying cycle
• Handling inbound customer communication and organising/escalating issues appropriately, including: billing, legal, security, and technical inquiries
• Serving as the voice of the customer and collecting feedback to drive continuous improvement across all areas including product
• Other duties as assigned from time to time

• 2 - 5 years’ experience in software field sales, or other relevant sales experience
• Background in selling innovation and new concepts to large enterprises
• Strong ability to develop a vision match with prospects and customers, to develop alignment across different groups and cultivate champions
• Good articulation of competitive positioning
• Domain expertise in big data, analytics, data science, BI/DW, data integration preferred
• Possesses advanced interpersonal communication skills
• Is adaptable with a growth mindset

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What are you waiting for!

At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com

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