puestos de Customer Experience en United States

We power people's progress.

At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled and it’s creating real impact. So far, 90,000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change, fuels ambition, and drives progress that matters.

At Preply, we know the right tutor can change someone’s life. Helping make that happen is both a privilege and a responsibility. Design is at the heart of this mission—crafting personal, powerful learning experiences that move people forward.

Our goal? To build the most beautiful language-learning product in the world. That means beauty that’s not just skin-deep, but rooted in real user needs and crafted with care. We combine creativity with insight, delivering solutions that inspire, motivate, and drive progress.

You'll lead design for our Growth tribe, working closely with the VP of Product. This tribe consists of six cross-functional squads and several supporting teams, and sits at the heart of our mission and business strategy.

You’ll own the design vision and strategy, ensuring every flow, feature, and experiment delivers long-term value. You’ll also guide and mentor the product designers in the tribe, helping them refine their craft, stay focused, and deliver high-quality, learner-centered solutions.

This is a leadership role without formal line management—but with real influence. You’ll shape team rituals, drive design excellence, and act as a key voice in how we build product at Preply.

• Make Preply the go-to platform for learners to connect with their right tutors and start a lasting learning journey.
• Partner with leadership to shape the Growth’s Tribe strategy, ensuring a cohesive vision that guides and connects the work across squads.
• Design and elevate the learner journey—from discovery to subscription —alongside product and engineering.
• Push creative boundaries through experiments and data-informed decisions.
• Contribute to and evolve our Design System to ensure a consistent and scalable experience.
• Mentor designers, lead by example, and help raise the bar for craft and collaboration across the team.

• 8+ years of professional Product Design experience, with a strong track record in setting vision, mentoring designers, and driving cohesive strategy across teams.
• Proven success in building consumer-facing, mobile-first products with frequent use patterns.
• Skilled at leading research and uncovering insights to guide smart, user-centered decisions.
• Strong communicator- able to tell a clear story, align stakeholders, and advocate for design with confidence and openness.
• Experienced in partnering closely with engineers to ensure quality from handoff to launch.
• A collaborative mindset- you share early, give and receive feedback well, and help raise the bar for the whole team. You leave the ego at the door.

• An open, collaborative, dynamic and diverse culture;
• A generous monthly allowance for lessons onPreply.com, Learning & Development budget and time off for your self-development;
• A competitive financial package with equity, leave allowance and health insurance;
• Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub;
• Access to free mental health support platforms;
• Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
• The opportunity to shape the lives of learners and tutors through language learning and teaching in 175 countries (and counting!).

• Care to change the world- We are passionate about our work and care deeply about its impact to be life changing.
• We do it for learners- For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
• Keep perfecting- To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
• Now is the time- In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.
• Disciplined execution- What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.
• Dive deep- We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.
• Growth mindset- We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.
• Raise the bar- We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
• Challenge, disagree and commit- We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.
• One Preply- We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.

Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company.

Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. Together, we are The World Class.

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