Remote Customer Experience Specialist – AI Education

Up Learn; Greater London; Remote; GBP 25,000 - 35,000; Part time

Job summary

An innovative education tech company in the UK seeks a Freelance Customer Service Specialist to enhance customer experiences for students, parents, and teachers. This remote role involves resolving inquiries, managing escalations, and improving AI communication. Ideal candidates are empathetic, analytical, and eager to learn. Flexible hours make this position perfect for those balancing other commitments. Join a passionate team dedicated to transforming education.

Qualifications

• Exceptional ability to ensure a positive customer experience.
• Degree of comfort in managing high-pressure situations.
• A keen analytical mind that can assess and enhance processes.

Responsibilities

• Deliver outstanding customer experiences to every interaction.
• Become an expert in customer-facing tools and processes.
• Manage escalations with empathy and expertise.
• Diagnose and resolve technical issues effectively.
• Support AI and knowledge management initiatives.
• Identify opportunities for improvement to enhance customer service.

Skills

Outstanding communication skills

Strong empathy and active listening skills

Highly analytical with strong problem-solving abilities

Comfortable managing escalations

Ability to learn and master customer-facing tools

Exceptional organizational and time management skills

Self-motivated and proactive

Team player with a collaborative mindset

Tools

Intercom

Job description

An innovative education tech company in the UK seeks a Freelance Customer Service Specialist to enhance customer experiences for students, parents, and teachers. This remote role involves resolving inquiries, managing escalations, and improving AI communication. Ideal candidates are empathetic, analytical, and eager to learn. Flexible hours make this position perfect for those balancing other commitments. Join a passionate team dedicated to transforming education.