Banking Customer Experience Specialist

TSB Bank; Norwich; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading financial institution in the UK is seeking a Customer Service Consultant in Norwich. You will help customers build confidence in banking through exceptional service, both in-person and digitally. The ideal candidate is great with people, understands customer needs, and excels in problem-solving. This role offers a salary of £24,000 plus benefits such as a bonus, pension contributions, and private healthcare.

Benefits

Extra 9% cash allowance or flexible benefits

Variable Pay Award based on performance

Pension contributions up to 13%

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Great with people; provide exceptional customer service.
• Flair for understanding what customers need and supporting their goals.
• Ability to answer questions and sort out problems.
• Strong team player with a collaborative approach.
• Proficient with online banking and mobile App education.

Responsibilities

• Help customers build confidence in banking services.
• Respond to customer enquiries and address needs.
• Offer financial support and build great relationships.

Skills

Exceptional customer service

Understanding customer needs

Problem-solving abilities

Team collaboration

Digital proficiency

Job description

A leading financial institution in the UK is seeking a Customer Service Consultant in Norwich. You will help customers build confidence in banking through exceptional service, both in-person and digitally. The ideal candidate is great with people, understands customer needs, and excels in problem-solving. This role offers a salary of £24,000 plus benefits such as a bonus, pension contributions, and private healthcare.