Onsite Desktop Engineer - 2nd Line, SLA Focus

Capgemini UK; Woking; On-site; GBP 28,000 - 36,000; Full time

Job summary

A global business and technology transformation partner is seeking a Second Line Support Technician to join their team in Salisbury, United Kingdom. This role is integral in resolving incidents and completing tasks as per service level agreements. Candidates should possess working knowledge of Intune, Microsoft Windows, and desktop hardware architecture. The position requires on-site presence five days a week, focusing on enhancing the customer experience and maintaining a proactive communication line within the team.

Benefits

Commitment to inclusive recruitment

Focus on employee wellbeing

Opportunities for personal development

Qualifications

• Second Line responsibility for resolving Incidents to SLA.
• Completing Requests/IMACs to SLA.
• Ensure escalations remain below 2% per Incident per month.

Responsibilities

• Pro-active communication with Service Desk and Level 3 Teams.
• Undertake NSR Tasks to agreed timescales.

Skills

Working knowledge of Intune

Microsoft Windows 10/11 O/S

Desktop hardware architecture

Knowledge of SCCM (MECM)

Active Directory - basic administration

Networks experience

Security - disk encryption using bit locker

Job description

A global business and technology transformation partner is seeking a Second Line Support Technician to join their team in Salisbury, United Kingdom. This role is integral in resolving incidents and completing tasks as per service level agreements. Candidates should possess working knowledge of Intune, Microsoft Windows, and desktop hardware architecture. The position requires on-site presence five days a week, focusing on enhancing the customer experience and maintaining a proactive communication line within the team.