Customer Experience Specialist — Digital Banking & Fraud Awareness

HSBC; Croydon; On-site; GBP 26,000; Full time

Job summary

A leading financial institution in Croydon is seeking a passionate Customer Service Consultant to provide outstanding service and educate customers on digital platforms. The role requires excellent communication skills and the ability to support customers with varying needs. You will receive full training and competitive compensation, alongside attractive benefits including holidays, health care, and retirement contributions.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Sharesave schemes

Qualifications

• Previous customer service experience is helpful but not essential.
• Ability to take ownership of customer enquiries.
• Genuine passion for customer service.

Responsibilities

• Provide outstanding customer service as the first point of contact.
• Educate customers on digital services and fraud awareness.
• Support customers in vulnerable situations.

Skills

Excellent communication skills

Ability to engage in effective conversations

Empathy

Resilience to change

Job description

A leading financial institution in Croydon is seeking a passionate Customer Service Consultant to provide outstanding service and educate customers on digital platforms. The role requires excellent communication skills and the ability to support customers with varying needs. You will receive full training and competitive compensation, alongside attractive benefits including holidays, health care, and retirement contributions.