Customer Services Advisor, Telecommunications - Guernsey

jobs.jerseyeveningpost.com-job boards; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Customer Services Advisor for their Customer Experience Team in Guernsey. The ideal candidate will demonstrate a customer-first attitude, strong communication skills, and the ability to manage customer queries efficiently. This full-time role requires a passion for service excellence and a commitment to seeing issues through to completion.

Qualifications

• Passion for putting the customer first and achieving customer-focused outcomes.
• High levels of empathy and excellent verbal/written communication skills.
• Well organized, methodical, and driven to produce accurate quality work.

Responsibilities

• Provide professional service to customers over the phone or online.
• Support customer queries, faults, and requests for service.
• Strive for customer excellence and ensure customers are dealt with efficiently.

Skills

Customer focus

Excellent communication

Empathy

Organizational skills

Self-motivation

Job description

Our client is looking for a Customer Services Advisor to join their Customer Experience Team working in Guernsey, working 37 hours per week on a shift rota basis.

We are looking for candidates who would like to feel connected to future technologies and change, global opportunities, personal development, and you will be working in a great team.

The ideal individual would hold the following skills: a passion for putting the customer first and achieving customer focussed outcomes whilst having high levels of empathy, excellent communication skills, both verbal and written, with the ability to translate the complex into more easily understood terms.

You will need to be well organised and methodical, driven to produce accurate and quality work, and be self-motivated and driven to take responsibility for customer issues, seeing them through to completion.

To drive the role forward, the individual will provide an efficient and professional service to customers over the phone or online, supporting customer queries, faults, and requests for service. You will strive for customer excellence and ensure all customers are dealt with efficiently and in a welcoming and friendly way.

To apply for this role please send a copy of your CV to [e-mail] or call 01481 743078.

Please note applications can only be taken from candidates living in Guernsey who are in the possession of a Guernsey Resident Working Permit.

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