Customer Experience jobs in United States

Join Our Team and Elevate Customer Experience!

Are you passionate about delivering first-class customer service? Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you! Our client is seeking a dedicated Customer Service Representative to take ownership of customer interactions within their sector, ensuring optimal service delivery and fostering strong relationships.

1. Provide exceptional customer service and take ownership of customer accounts.
2. Work collaboratively in a Customer Service Team, prioritizing workloads to meet deadlines and SLA commitments.
3. Engage and develop relationships within your sector while promoting the full product portfolio.
4. Drive sales opportunities by ensuring high service standards, converting inquiries into orders.

1. Preparing and processing customer quotations and orders with accuracy.
2. Managing customer expectations and serving as their internal advocate.
3. Handling customer queries and liaising with internal departments to resolve issues efficiently.
4. Taking full responsibility for customer accounts, including complaint management.
5. Ensuring technical information and pricing align with data sheets and costing models.
6. Maintaining meticulous records in compliance with regulatory and company standards.
7. Upholding 'Customer First' values to enhance customer service experiences.
8. Working towards departmental KPIs and resolving queries within a fast-paced environment.
9. Reporting customer or system issues to the Regional Accounts Team Leader in a timely manner.
10. Collaborating with Marketing, Technical Services, Operations, and Manufacturing to coordinate and drive activities.
11. Acting as a customer liaison and escalation point for the department.
12. Contributing to continuous business improvement initiatives.
13. Representing the company with professionalism both internally and externally.
14. Complying with Health & Safety policies and promoting a safe working environment.

1. Minimum of GCSE (or equivalent) in Maths & English (Grade 5/C or above).
2. A business qualification (A-Level or higher) is desirable.
3. Experience with CRM systems (essential).
4. Familiarity with manufacturing order processes and the industry (desirable).
5. Strong commercial awareness and customer-focused mindset.
6. Excellent time management, problem-solving, and organizational skills.
7. Effective communicator at all levels with an outstanding telephone manner.
8. Ambitious with a desire for training and continuous professional development.
9. Computer literate, proficient in Microsoft Office and MS Teams.
10. Ability to handle pressure, work to deadlines, and demonstrate a process-driven approach.

1. Self-motivated, proactive, and a strong team player.
2. Professional and confident presentation style.
3. Innovative, adaptable, and eager to drive change.
4. Goal-oriented with a passion for achieving performance targets.
5. Willingness to learn and continuously improve skills.

We would love to hear from you if you are looking for a rewarding role in a supportive and growing company! Apply today and join a successful story.

INDHP

This vacancy is being advertised by TAY Recruitment (an Employment Agency) on behalf of our client. All vacancies are available and correct at the time of posting.